I went to buy shoes to my kids there weren't lots to chose from n even though i said let chose from watever there still couldn't find the size i were looking for Wen we saked the chasher to find the size bc the really shoes are in store he b like won't dont n all that addot its just took him to check in system!! Omg i ll never go over again i thought its get to b great store n service bc it by the mall!! Wtf
This place does not offer refunds and really wont do exchanges. There is no manager on duty to resolve problems! You have to com back and speak with the manager on the manager's time..Really, not concerned about the cutomer at all. The sales clerk can't do an exchange. This store should not be in a credible mall. They should run this store out of the flee maket because that is where it belongs. Oh I forgot to mentionthat their website does not have any company history on it. So I mean this looks like a fraudulent company to me. Worst shoe buying experience ever. I will never go back.
Service was very very VERY poor. So I went there looking for the 574's, and I thought because I was in the New Balance STORE that they would for sure have them. I was wrong, and they didn't (was told they had to be ordered...TF). Anyway that wasn't the HUGE problem I had, it was the service by a young lady named Tara. It was soooo RUDE. It stood there and stared at us the whole time, not in a helping way but a "hurry and leave type of way". On top of that she was very condescending towards us. Then once we left, it still stared at us the whole time we were sitting in the car. She needs to work on her customer service skills or try a different type of job because she is bad for business.