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Extra Phones

Phone: (999) 999-9999

Fax: (580) 223-4730

Brands
Shindaiwa, timbersports
Categories
Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Sharpening Service, Gasoline Engines, Hardware Stores, Saws

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cmertst1

04/19/2008

Overall
Toro Service

I bought a Toro self propel mower with electronic ignition in 2007 at Lowes, paying over $500 instead of buying a cheaper brand due to Toro's reputation. At the end of the 2007 season, the self propel belt started to stick & smell. I looked on the internet to find a Toro service dealer and took it to Rod's Outdoor in December to fix the belt & service it for the next season. I took them the charger for the ignition & mentioned that it would not always start with the key & to check this out also. I was told it would probably be ready in a couple of weeks.



After 3 weeks, I called on the status & was told that Rod's was having trouble getting the part from Toro. I called weekly after that & was finally able to pick up the mower on 2/9/08. I payed $77.86 for the belt repair & servicing and they returned the charger. In March 2008, I mowed the first time. The key did not work and the belt still smelled like rubber burning. I plugged in the charger after use. The 2nd time, it still wouldn't start with the key, and the smell was stronger and the propel was sticking off and on, just like before I had it serviced. Today, the propel went out completely after 5 minutes of mowing. I mowed the flat portion of the yard, but left the slope because I am not strong enough to push the large mower on the hill without self-propel. I now wonder if the belt was ever replaced at all.



I am 56 years old with sciatic nerve problems, working 3 jobs with very little time to spare. I bought the Toro specifically because I thought by reputation it was dependable and that is important when I am trying to fit in mowing to an already full schedule. I mow weekly, and cannot afford to be without the mower for weeks at a time when the grass is growing or it would be impossible for me to mow when I got it back. With gas prices, it is too expensive to drive 50 miles each way to drop off & pick it up again, if I even thought Rod's would fix it at all. If I took it to them, it may be Christmas before I got it back & I would be living in a jungle.



I am seriously contemplating buying a "cheap" mower and dropping this monster off at the nearest garage sale with a note about the service at Rod's. Not that this review does much good from the little guy to the big business. But for a woman living alone, they have really taken advantage of me.

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