Arcata Lube Zone

Very unprofessional place.

I came here to get an oil change - costing $41 (pretty pricey if you ask me) which includes all the normal stuff like vacuuming inside the car. After they were done, I drove a few miles back to my apartment before I noticed that they had never vacuumed my car. If I had to pay that much, I should get the full and entire service.

Well, that night, my check engine light came on when I drove into town so I decided I would take my car back into the shop in the morning.

At 8am, I called to ask if I could come in. The guy said I could come in ASAP. When I got there, I brought up that my car was never vacuumed but he refused to do anything about it. Then, after 3 times of him running the code on my car to see why the check engine light was on and not knowing what to do he finally got help from the manager who tried to tell me that I needed to come in later and pay for a check up to see what was wrong. I told him no and repeated the situation again so then he went out to check my car himself.

After a quick look through, the manager turns on my car, drives by where I'm sitting outside the shop and yells at me out the window, "I'm going to take it out on a test drive." and drives out of the lot without my permission. Before I have a chance to say anything, he majorly scrapes my low-hanging front bumper on the driveway and completely cracks my bumper in two places!! But of course I can't 'prove' he was the one that did it.

Upon returning to the lot, he says he doesn't know what's wrong and that if I want a more precise answer I'll have to make an appointment, come in later, and pay for it all.

I will NEVER come here again and I am telling everyone I know in the area about my horrible experience here.

They are quick and friendly. I wouldn't go anywhere else.