Fox Valley Animal Referral Center
4706 W New Horizons Blvd, Appleton, WI 54914
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We had to bring our elderly cat in very late at night after two seizures, everyone was extremely compassionate and comforting.
We had to put her down after a few tests that determined she most likely had diabetes or worse, she was 19.
We got to hold her as long as we wanted before, during and after. They offered private cremation as well, and all together we only paid $350.
I don't understand why there are so many bad reviews, our experience was so comforting.
My local vet referred my yellow lab Buddy to FVARC (about a 4 hour drive away) for his laryngeal paralysis. From the day I first spoke with the staff at FVARC to make an appointment it was a great experience under very frightening circumstances. We met with Dr Bruce the first day for a consultation and he answered all my questions and treated Buddy with kindness and compassion. We were required to pay a deposit for the estimated quote they had given us over the phone. It was right in line with the quote they had previously provided to me.
His staff gave us a tour of the facility that day and we returned the following day for surgery. The surgery was successful, there were no surprises, the staff had covered all the bases. Dr, Bruce called once Buddy was out of surgery and again the following morning to give me an update and find out what time I wanted to pick him up.
We were treated with the utmost respect and kindness from the first phone call to the day we walked out following surgery.
They know their stuff. The facility and the staff are all top notch. Is it cheap? No. Is it fair? 110% yes!
My dog was diagnosed with Cushing's Disease by my local vet and put on a medicine that within 3 days was killing him. We took him off and they told us we had to go to the Fox Valley Referral Center. After researching this center I did not feel confident in their abilities at all but I didn't want my dog to suffer. So, I called to make an appointment and couldn't get in for over 3 weeks. When I inquired about my dog and watching him die during this time period, I was told I could do the emergency route. Of course I could, for more money. The girl on the phone was very condescending and very cold as if my dog's life didn't matter. I will not give my hard earned money to such a heartless facility. The reviews are very accurate and I didn't even go in.
They care about your pet, it is a high tech facility, and they go through options with you very thoroughly. We took our dog here after she developed sudden and quickly progressing neurological symptoms. We first saw our regular vet who didn't have the technology to do much beyond x-rays, which were not conclusive. He referred us to either the Green Bay or Appleton center. Because it was later in the evening and we live near Green Bay, we took her to GB overnight just so someone would be watching and taking care of her in case she had complications we were not equipped to handle. Because she needed a CT scan, we moved her to Appleton the next day. We got right in, they knew we were coming and were all ready for her when we got there. The doctor who examined our sweet dog was very thorough in her explanation and gave us several options and sequence of events. She also patiently answered all of our questions. They then called later in the day to tell us our baby was going in for her CT scan and they then called with the results and told us what would be happening next. They wanted to be thorough and have one other specialist read the scan results before jumping into the surgery. Both doctors we spoke to were very nice, helpful, and thorough in the explanations of what was happening. She goes in for surgery tomorrow and feel confident everything will go well because these people know what they are doing, they have extensive high tech equipment, and they care about your pet. They even told us we could go back and see where our baby would be kept, and showed us the ICU and various equipment they have there. I felt they went way above and beyond and we were extremely comfortable leaving our baby there, knowing she was in good hands, with people who cared. I wasn't overly impressed with the GB center, but the Appleton center is awesome. Sure, it is expensive, but they do a good job going through all the costs with you up front and leave the decisions to you. They do not force you to do anything, they give you the options, the costs, and let you decide. All these negative posts about the costs probably come from people looking to get A+ care for the pets at cheap prices. Please! If you want the best care for your pet, you will have to pay for it, that's how it works people. Same is true of human medical care, you know. I would go to the Appleton center again and would highly recommend it to anyone who needed emergency or more complicated care for their pet.
Went to FVAR Center 9 days ago & spent over 2 hours there and almost $500 and got no answer on what was wrong with my cat. Asked for a copy of the test results and was told my vet would receive a copy of all tests results and a report. 9 days later and my vet had to call several times to get the report and was told they had no test results. I then called myself and told them I wanted the test results. I was told my results we're not back yet. That's funny since I paid extra to get the results that day. I didn't spend over $350 on tests to get no results. Also the vet never bothered to tell me what any of the results we're besides kidney function wasn't normal & low potassium. My regular vet goes over all tests and explains the results. For the cost I expected better service and results. Wouldn't go back again. Not worth the money I spent.
We were impressed with all the staff we came in contact during Elsie's (our 16 year old dog) stay the past few days. Dr. Peters, Dr. Graham and Nickie (?), were very good at explaining what was going on, and what they recommend. We even just got a follow-up call from Dr. Graham.
The facility was very transparent in letting me know the costs up front, and there were no surprises when we got the final bill. We were given the options and the final choices were ours. While the cost (just under $1,500) may seem high to some, we feel it was well worth it for the efforts that were put in to help come up with a final diagnosis for an important part of our family.
This is a "referral" facility, for emergencies, or when your local vet can do nothing further. I see about half of the other reviews on this page mention the financial cost, or the coldness of finding out the cost, or resolving how payment is made, up front. Specialized medicine is expensive and in most cases, unlike humans, there is usually no insurance or government coverage.
I found the doctors and other staff very empathetic to our emergency, and kept us fully informed.
We took our family cat to this place after being sick for a day. The vet said the cat is 10years old and must have cancer or worse.The doctor kept telling us that we need to put the cat through all these expensive tests over a few days.Just to find out the cat only had a bacterial infection treatable with pills. But kept insisting that it was something more severe. So if you love your pet and dont want to put them through pain and discomfort, GO to some other place that really cares about animals and not how deep your pockets are....
I would highly recommend their services.
I was really surprised to hear such negative comments about FVAFC. Last week we came home to find out 8.5 year old dog unable to walk with his back legs and signs that appeared to be significant neurological issues. This was a very quick onset of issues that night and when the local vet who was still open didn't feel they could provide the appropriate services, we brought him to the local Vet Emergency center. We paid for our visit there; our dog was given an injection for pain, and due to the severity was referred immediately to FVAFC. The communication between the facilities was excellent and every staff member we interacted with was caring and considerate. We were informed of the cost being $3500-$5000 and explained what procedures would take place to reach that cost including possible surgery which we expected. Our dog stayed the night, and we got a phone call at 6:30am the next morning with a status report from the vet and were informed throughout the day of the time the scan would take place.
We visited our dog prior to the scan that next day, could see that his pain was being properly managed and the staff was very understanding and accommodating. The surgeon thoroughly explained the large mass on his spinal cord and showed us the images. We were not comfortable making a permanent decision without knowing what the mass was so a 2nd opinion to a radiologist was sent out and a Spinal tap was recommended and performed. We received a call later in the evening confirming the large mass was cancer. It was a very poor prognosis because of size and location of the mass. This is a referral center with specialists. Specialists are expensive but because they’re specialists is why we are taking our pets there. I would take any measures I could to help diagnosis or determine a treatment plan for myself or my family, and this is the same for us for our dog.
At no time did I feel pressured to proceed with more expensive or unnecessary treatment options or tests, and I entirely believe the appropriate tests were done and we were referred to the right specialists at the right time. The euthanasia process was the most calming and relaxing it could have been; the nurse and vet were very empathetic to our situation and we held our dog before, during, and after the injection. The process was painless and lasted a quick 30 seconds, but we were blessed to be with our dog throughout the entire process surrounded by supporting staff.
I could not have asked for anything more for a situation that brought us so much heartache. Of course, I wish my dog never needed to be brought in for any of the services, but because he was, I was very grateful for the staff and experience we had here. The services cost us considerably less than the low end of the expected quote and we paid before we left that evening. All arrangements were made and explained to us regarding the cremation process.