I purchased a used 2008 Grizzly 80 4wheeler for my son. It was advertised as no damage except cosmetic scratches from getting on and off the unit. I called and verified shape of unit. I had it shipped via u-ship. Once delivered, I did not get the youth helmet I was promised and the front bumper was damaged and had to be replaced. I made many calls attempting to get helmet and bumper price adjustments. They promised a gift certificate( 10weeks later still have not received) and stated they would not pay for the bumper since I bought it somewhere else instead of through them. Very poor service, follow-up and no integrity. Would not recommend to anyone!
DO NOT SHOP at Fox Valley Birkenstock at their Appleton, WI store. They used to have an online website. They closed that business last spring 2013. Guess what? I ordered a pair of shoes in March 2013 and returned them in April. I received a credit on May 7, 2013. The credit was valid thru May 7, 2014. Guess what I called to use the credit. AND I CANNOT even use the credit thru their store. The woman was rude, and didn't even care that I would be down $90. She kept saying that the online store was different than the actual store. I don't care. You give someone a credit - you should be able to honor it. Or you should at least inform online customers that your site would be closing so you can use the credit. If this woman can't run an online store - I'm sure she sucks at actually running a real store. DON'T SHOP AT FOX VALLEY BIRKENSTOCK!!!
I was just at the Appleton store and received excellent service! I had bought shoes with a defect and the manager took care of it right away. I got some new shoes and will be a customer for life ! Thank you again.