8537 Smith Rd, Apex, NC 27539
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The owners are rude and uncaring of your pets. The workers are mean to your animals. The dogs dont get to go outside unless you pay extra for it they go pee and poo in their outside kennels. They lie and say they feed them proplan when its really something cheaper and unhealthy. So the cheap owners can cut costs i guess. Will never bring my furbaby back to this horrid place. If im going to pay 250$ for a weekend then my baby should be having a blast not coming home traumatized and smelly. By far the absolute worse kennel i have ever boarded with dont bring your pets here!
I was happy with my kittens care they do have Avery nice setting for the cats to be kept with a window to look out onto green trees and I did find my kitten to have gotten good care and attention. Even smelled good when I picked her up. Now it is a whole different sad story when it came to our Australian shepherd. Their dog acomodations are not so inviting when they say they let the dogs out 1 or 2 times a day in the run, that is not even outside, it is an L shaped walk which is in where the other kennels are and it is all pavement inside. When we got our dog back she was soaked in her urine not only wet but matted with it which One had to asoom that she had been left like this for days we had her I there for about 10 days NOT HAPPY ABOUT THIS at all. Then when we got home for the fist 2 days back she reverted back to urinating in doors. Now this 2 year old Australian shepherd who was completely pottie trained. We were not pleased at all. Not to mention the price we were quoted when making arrangements was about 40 dollars over the quoted price because the staff was not well informed of their prices from when the day begins to end very confusing to say the least and no compensation was given when mistake was pointed out attitude was "that is just too bad" no one e will not go back!!!!
As a teenage employee and customer (my parents bring the family dog here on vacations) I can say that Randenn is the best place for your pet, Any dog is welcome, whether a purebreed or mutt, they get the same love and good treatment as any other dog. The owners and my bosses are professional Dog judges and groomers, so very experienced. Your dog is always in good hands here, I know this for a fact because i work here and my dog is boarded and groomed here so I treat every dog here as if it were my own! And the owner told me himself to treat the dogs like they're your kid, he then said their more important then a kid, (he cares alot about the dogs)If you would like to see how we operate here come on down and tour the place! Also one other thing there is ALWAYS some one on the property, the owners house is actually attached to the kennel! and the owners friend lives on the property a few yards from the kennel and she helps out with the kennel all the time. The other employee is very very very experienced with the care of any animal, she has a natural care to all animals, her other job is a wildlife rehabilitationist. so if you would like to board your animal here, or get it groomed give us a call :)
05/28/2012Provided by Citysearch -
After our last visit one of our three dogs got hurt and we were not notified about it. I made a phone call to the kennel and they did not know that she was hurt. I wasn't pleased with this phone call with the staff member but after the owner calling me and talking about the situation I feel better about maybe taking our dogs there again. They do have a policy that we would have been notified and they would have treated the wound if they had seen it. We are still not sure how it happened but it must have been the our dogs playing and got carried away when the staff was not present.
09/13/2010Provided by Citysearch -
I understand that every one love those sweet, cute and socialized breed dogs.My dog is not very social one and is a mixed dog. Will this kind of dog be well taken as those pure breeds? I asked this because I noticed that the staff were not very friendly as I talked to them about my dog. Any idea? Thanks!
10/30/2009Provided by Citysearch -
Accustomed to seeing my dog be scared at going to the kennels I tired this place on my vets recommendation. To my amazement she walks right in the front door by herself and tells them Hi! They love her and she is eager to jump out of the car and join them for day boarding or overnights.
These folks know dogs and I relax knowing she is being cared for and not just kenneled.
You will get a tour of the place as I did, and complete instructions on the day routine if you ask. Great folks!
10/10/2009Provided by Citysearch -
I believe the other comment is a fake/negative response to this supposed client's business with Randenn Kennels. I have been using Randenn Kennels for many years as well as my neighborhood friends, and we have never had a problem, especially with the staff who are always knowledgable and friendly, backed with many years of experience. Not quite sure about the dog behavior issues, maybe Stacy Setter should train her dog. Just for a final note, the owners won Westminster Kennel Club Best In Show (yeah, the worlds best), in 1991, so I think they know a little bit about dog behavior.
Would not recommend this kennel they keep dogs in crates not suites or runs on Holiday's. My dog came back with his tail bleeding from him being kept in a crate instead of a run like they promised me. My dog's tail from him hitting on the sides of the kennel was so bad that I had to take him to the vet. Randenn had told me that he was kept in a run but the Vet said that there was no way. He had to have been kept in a crate to have the damage he had to his tail. They should be honest with people if they have no more room they should let us know that our precious animals will be kept in a crate for a week. Will never go back and I think you should think twice before you go there.
06/15/2009Provided by Citysearch -
I should have known when the office staff was unfriendly, not interested in my dogs, didn't ask me to fill out any paperwork about my dogs, wouldn't let me see the kennels or have a tour, never called me to ask about my dogs and any difficulties they were having and told me my dog was very aggressive on pickup that
this was not the place for me or my dogs. Does anyone here really know about dog behavior? If not, you should not be running a boarding facility. I will not go back.