5924 Mount View Rd, Antioch, TN 37013
Excellent customer service so far! My home warranty set me up with an appointment with pro n stall and they(warranty company) sd on Friday that there were no appts until monday available and that I should shut off my water until the plumbing company can come. I am a single mother in the Army and I had just bought my home a month ago. Finances are tight so i was freaking out! Matt (the owner) called me Friday night and said that he could stop by Saturday for me. (Complete blessing). On Saturday we found out the home warranty wouldn't cover tree roots. Matt has worked with me and my time constraints due to the military life and has come up with a plan to help me get this taken care of before I leave. They are set to be back on Wednesday and if their work continues to be as great as the interactions I've had so far...then the update to this is sure to be just as excellent!
BEWARE!!! Use them at your own risk! I would not use this company for anything. They have no professionalism and have the worst customer service ever. They obviously don't know what type of techs they hire either. If they come out to fix an issue and their tech doesn't do the job right or causes damage they will try to say its not their issue and that they are not responsible! They will also waste your time and will not show up to your schedule appointment. My home warranty company sent out this company to fix an issue. They did not fix it. Their tech rigged the job and caused more issues. My home warranty company said that they don't cover faulty installs (even though they sent the company out). I called Pro N Stall to come back and fix the job they messed up on. They scheduled my appointment and did a no call no show. I had to call them back constantly on my appointment day to hear from them that someone called out and that they couldn't make it that day (lame excuse!). The next day a tech finally came out. The issue was still not resolved. I called them and explained to them the issue was not fixed. After going back and forth with them on the phone and them stating that they were going to call me back, (which they never did) I finally gave up. I had to call another company out to fix a job that I had originally paid them to do and to fix their negligence. Worst experience ever dealing with anyone in the service industry. STAY AWAY!
What a great find! I was leaving for work one day when I noticed my water heater was leaking. I remembered seeing a Pro N Stall truck in my neighborhood a few weeks before so I gave them a call. The lady in the office was very helpful and told me she could send a plumber out within the hour. Jerry showed up 40 minutes from the time I called and changed out a leaking valve. My water heater has not leaked since then. The best part is I went to work an hour later instead of missing a full day's work. I appreciate the promptness Pro N Stall showed me and I will definitely use them again.