I went here to pick up some antibiotics for my loved one, and Michelle in the pharmacy department had advised they were very busy and would have it ready within 30 minutes. I told her that was fine, I would be back in 30 minutes. I came back and spoke to a gentlemen and he advised they did not have it ready I would need to wait 20 minutes. I was upset, and told him Michelle said 30 minutes he said no that is wrong you need to wait. I told him at this point if they were very busy why couldn't Michelle just tell me in the beginning 1 hour I would have been fine with that because I understand. His tone now changed got very rude, gave me an attitude, and yelled at me saying you need to wait. I then approached the store manager and told her exactly the situation and to my surprise her answer was that isn't my problem and I'm not in charge of them you need to come back and speak to the pharmacy department manager. At this point I'm very upset because my loved one needs these antibiotics, I have been patiently waiting, and now I'm getting yelled at and no one is acting professional at this store. I told her they lied to me because they said they would have it ready within 30 minutes, and I now have been waiting 1 hour. She told me in a very rude voice they didn't lie to you. I then said if they didn't lie then why don't I have my antibiotics, and it has been 1 hour. She said I can't help you. PLEASE DO NOT SHOP HERE THEY DON'T CARE ABOUT YOU ONLY YOUR MONEY!! I don't want anyone to go through what I did. Everyone deserves to be treated fairly and equally.
I love Publix, especially the recipes they prepare in their store! The store is very clean and the staff is friendly!! Also, their deli foods are delicious!!
This store is fairly clean and staff is courteous. But you better check expiration dates on everything you buy! I've been burned a couple of times, the worst being the time I bought some Bagel Bites that had expired in 2009. (in 2014) I frequently find expired items on the shelves there so I just have to dig for the fresh items. It's like they put the old stuff in front to try and get rid of it. That is so dangerous! So I'll recommend that you shop at this store with caution. Be diligent and check expiration dates and you should be fine.