Stylist was outside store smoking with a "friend". I walked in the store and stood for 10 minutes before the other "stylist" acknowledged I was there. She took my name. I was waiting for 20 minutes when the smoking stylist came in the store and preceded to cut her friends hair. Another customer comes in after I had been waiting 30 minutes. The smoking stylist finished, while the other stylist was helping customer with hair products. Smoking stylist called the other customer before me, telling me he was a regular. I sat and waited another 10 minutes before leaving the store WITHOUT a hair cut.