Great people! Very knowledgeable!! Will always use!!!Always on time. Have used for years because of their ability to solve problem and fix right the first time
DO NOT USE! While having a good selection (AKA Sales pitch) they are liars, they do not honor the work of their sub-contractors. They are TERRIBLE at communication. Look at the BBB, 20+ complaints in just a few years! They do settle most, but think about those that do not contact the BBB, and think about how bad it must have been for those customers to have to contact the BBB! Common sense folks..... I made a mistake, don't you too!
Use this company only if you are looking for trouble. I asked Annapolis Pool and Spa to close winterize my pool last year. When I opened the pool, I found they had left some lines open, not cleared others, forgotten to put plugs in place and left the spa empty. I had major problems as a result. Techicians from American Home Shield confirmed these problems (broken pipes and heater damage) were a "freeze and break" resulting from the way the pool had be closed. Unfortunately since these problems were the result of neglicence, American Home Shield said they were outside my coverage. When I alerted Annapolis Pool and Spa to this situation they were conpletely unresponsive. They remain unresponsive to this date, refusing to acknowledge my repeated inquiries and leaving me holding the bag for the cost of the repairs. If you are thinking of using this company, think twice. They are unreliable and completely unresponsive.