DO NOT DO BUSINESS WITH DUNNING TOYOTA, in ANN ARBOR, MI. is my STRONG SUGGESTION!! It's been a horrible experience for us!They took the heatshield off my wife's truck without her permission, after arguing with us and giving us a difficult time, they agreed they would put a new heatshield on. They called us and said the truck was ready, and did not put a new heatshield on, instead rigged up the old one! Look at the picture of it posted on Yelp or many other similar sites! Can you even imagine that this would come out of a certified Toyota service department? The service manager James text this picture from his cell phone to me. They put screws and bolts to sandwich it back together!! They said the old one was bad.....,,but not to bad they could not rig back up and re use instead of putting a new one on as promised! Heat shields are mostly used to keep heat inside of cat so they can do their job and not used to protect surrounding items from heat generated from cat. With removing the heat shield they changed the efficiency of the cat and not able to meet EPA guidelines. Huge no no, These fines start at 25k. Show me the manufacture repair that states loose heat shields can be removed and disguarded. To replace the heatshield James the manager said they would also have to replace the catalytic converter as if you do one, you have to do both. Obviously that's fine with me it's their mistake. When James called me and told me the vehicle is done and that they rigged it up instead of putting on a brand-new one as told and promised, the reason was in his words "well it would be $1000 to replace the catalytic converter so we just went ahead and reused the old one and screwed on tight". Keep in mind this is not how Toyota installed the heatshield, and you would never expect to drive out of a certified Toyota dealership with the workmanship of more like a junkyard mechanic. Finally after putting me through hell they put a new on, but not after doing other horrible work to the vehicle which we will be willing to share with anybody! John Taylor is extremely unprofessional and rude to his customers in the most unacceptable Ways based on our experience! He spoke down to my wife and Yelled at my wife in front of a full room saying We are not welcome back at the dealership, pay the bill and get off the property, go to any other Toyota but we are not aloud to come back to his dealership! .Further more, during the same time frame my wife had her ignition changed there, and instead of matching the key to the new ignition to the doors, they made a completely separate key way , so now my wife has 2 keys like we live back in the 80s, one for the door and one for the ignition! They could have, and should have matched the keys, as three other Toyota dealerships told me, but they purposely did not! Would not have cost any different, even if it had, they never gave us the choice....guess it's my fault to assume they would match the key so only 1 key works the locks and the ignition! Very evil tactics. They said they would pay for the rental car while they had my wife's truck to deal with the heatshield issue, the key way and breaks....when it was all said and done and my wife was alone in the dealership to pick up the truck, John Taylor came out and totally degraded her and embarrassed her in front of a full room of people and said he would not pay for the rental car! I got on the phone with him and told him that he agreed to pay for the rental car which is the only reason we got it, and he said "Not my problem your problem! He had the nerve to say that we took advantage of a situation making them put a new heat shield on....absolutely unimaginable! He then went on to speak to her and me over the phone and a very aggressive manner and said that his loyalty is with his workers over his customers! My wife was embarrassed and degraded in front of everyone by John Taylor.
24730 Haggerty RdFarmington Hills, MI 48335
From Business: LaFontaine Volvo Cars of Farmington Hills located in Farmington Hills MI is a premier Volvo dealership earning the trust of drivers throughout Novi, Livonia, West…
Coupons & Deals10% off Front-end Work. Cannot be combined with any other offer. Must present coupon at time of se
We have been a customer for over seven years! We are 100% satisfied with service and price!The owner is an honest businessman... In todays market: …
12620 Telegraph RdCarleton, MI 48117
From Business: We have been selling trailers since 1992 that is 22 years of putting people into the trailer that best fits their needs! Visit our website to see our inventory or…
This dealership damaged my vehicle in the service department. After my car being there for almost a month, I no longer have a repairable vehicle. I basically paid them (significantly more than what I was quoted) to ruin my vehicle. Management not willing to make up for their multiple errors to my satisfaction. You are just a number here. Do not take your vehicle here. Do not buy a car here. The General Manager has yet to return my call after 10 days. Beware of this dealership!!
I have purchased 6 vehicles from Mina Bolis, from SAAB to Cadillac. I have always been treated as a VIP, from my first purchase and beyond. Never do I doubt that I will receive the best care from the sales team or the service advisors and technicians. Patrick in service, is a recent and welcomed addition to the service advisor group. He was very proficient and friendly. My vehicle has alway been retuned to me with the repairs completed, clean and ready to go.
Long time customer of Varsity Ford. All the departments have treated me great. I recommend them to friends & family all the time.
Car was in shop for 33 days and they failed to correct and fix rear sensors. Insurance company recommended them too. No communication when called. Very unhappy.
I would tell my friend "Are you ready to tear your hair out?" Chris did not help me. Maybe that is reserved for Volvo customers dropping $5K for service. He did not even return my call. A service writer told me I needed brakes when I got an oil change (<40Kmi) immediately before leaving on a trip. So, I paid a bundle for front brakes. The brakes were HORRIBLY noisy on my trip. Have been back to Sesi over and over and over about the squealing, screeching, whistling brakes. Almost each time they have assured me it has been taken care of. After going back, from out of town, again and again, they wore me out. I am driving embarrassed with squealing brakes. Service writer does not do what he says. Service Manager did not return my call. To add insult to injury, Mazda keeps sending me emails promoting new Mazdas and directing me to Sesi. ARRggh
I bought a great looking 2001 Volvo V70XC at a public auction near Savannah, GA. At the time I was unaware of the transmission problems these cars suffered from, but with the price I paid for the car, It was still worth it. I spoke with some local Southeastern Georgia Volvo dealers and the price I was quoted was %5,500 to replace the transmission. I drove the Car from Georgia to Michigan with the transmission acting up but working fine. When I arrived in southeastern Michigan, I looked up Volvo dealers and came across Sesi. I spoke with a Chris in service who was very accommodating and helpful. The price he quoted me was very reasonable and within a month the transmission was changed and is now covered under Volvo's two year replacement warranty. Total spent at Sesi was $5,010. The price was for a new transmission from Volvo, a new timing belt, installed, and a rear main seal. They did all the work in two days and my wife and I could not be happier. We will definitely be taking our car back for service and maintenance. I was treated with nothing but respect and courtesy from Chris, the porter, and the cashier. I would have no problem recommending Sesi for Volvo repair and service.