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U-Haul Trailer Hitch Super Center of Ann Arbor

(2 Reviews)

3653 S State St, Ann Arbor, MI 48108

(734) 389-8629

CLOSED NOW
Today: 7:00 am - 7:00 pm
Tomorrow: 9:00 am - 5:00 pm
72
YEARS
IN BUSINESS
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Moving Made Easier

Business Description
Only U-Haul offers an Unlimited Lifetime Hitch Warranty AND a Two Year Wiring Service Plan for your tow vehicle AND your trailer
Hours

Regular Hours

Extra Phones

TollFree: (800) 468-4285

Brands
international
Payment method
discover, amex, visa, master card, cash, debit, check
Neighborhood
South Ann Arbor
Categories
Truck Rental, Trailer Hitches, Moving-Self Service, Moving Equipment Rental

COUPONS & DEALS

No coupons available

Reviews

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Mark N.

08/06/2014

Overall

Oh my god do these guys suck. I had a reservation to get a hitch installed. They reserved the wrong hitch (I needed one with a 2" receiver and they marked down a Class II hitch with a 1.25" receiver). When I called to correct, they said they didn't have any of the correct ones in stock (even though they had quoted us for the 2" one originally) and said I could pay an extra $80 to get one shipped in 2-3 days. We couldn't wait longer because of our upcoming trip. I ended up talking to someone at U-haul customer service who claimed to find the hitch I needed at the Taylor, MI store and set up an appointment for the next day. An hour before my appointment at Taylor, I got a call letting me know that they had installed the last hitch on someone else's vehicle at 10am that day and that I could get one shipped for $80... etc. I called the regional office and got the same story--now claiming that NO U-Haul facilities within an hour drive of Ann Arbor had a Class III hitch in stock (but I could pay $80 for expedited shipping).



I just scheduled an appointment to have Bamco Mobile Hitch come to my house tomorrow to install the hitch. It's $50 more than U-Haul's quote ($250 instead of $200) but oh-so-worth it. Check my review of Bamco in a few days to see if they actually came through. Regardless, I'm not going back to U-Haul.

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