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General Info

 Auto repair & Service, Brake repair & service, Transmission Repair Service service &Repair Towing service, Engine Repair & Service,batteries alternator radiator water pumps timing belts .Ann Arbor 48104 48105 48103

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products

 Auto repair & Service, Brake repair & service, Transmission Repair Service service &Repair Towing service, Engine Repair & Service,batteries alternator radiator water pumps timing belts .Ann Arbor 48104 48105 48103

Brands
bmw, toyota, volkswagen, volvo
Payment method
all major credit cards, debit, check, cash
Location
we are here to serve you with best service
Neighborhood
South Ann Arbor
Amenities
  • Exhaust systems
  • Brakes and belts
  • Oil changes
  • Diagnostics
  • Struts and shocks
  • Suspension services
  • C.V. joints
  • Tune-ups
  • Starters
  • Radiators
  • Batteries and charging systems
  • Tires
  • Air conditioning and heating
  • Alternators
  • Engine repair and replacement
  • Timing belts  
  • Water pumps
  • Drive belts
  • Radiators service & repair 
  • Transmission service & repair  
  • Accreditation

    Licensed & Insured

    Associations
     
  • Exhaust systems
  • Brakes and belts
  • Oil changes
  • Diagnostics
  • Struts and shocks
  • Suspension services
  • C.V. joints
  • Computerized wheel alignment
  • Tune-ups
  • Starters
  • Radiators
  • Batteries and charging systems
  • Tires
  • Air conditioning and heating
  • Alternators
  • Exhaust systems
  • Brakes and belts
  • Oil changes
  • Diagnostics
  • Struts and shocks
  • Suspension services
  • C.V. joints
  • Tune-ups
  • Starters
  • Radiators
  • Batteries and charging systems
  • Tires
  • Air conditioning and heating
  • Alternators
  • Engine repair and replacement
  • Timing belts  
  • Water pumps
  • Drive belts
  • Radiators service & repair 
  • Transmission service & repair  
  • AKA

    Packard Auto Repair LLC

    Categories
    Automotive Alternators & Generators, Alternators & Generators-Automotive Repairing, Auto Engine Rebuilding, Auto Engines Installation & Exchange, Auto Oil & Lube, Auto Repair & Service, Auto Springs & Suspension, Auto Transmission, Automobile Air Conditioning Equipment-Service & Repair, Automobile Machine Shop, Automobile Parts & Supplies, Automotive Tune Up Service, Belting & Supplies, Brake Repair, Brake Shoe Bonding & Exchanging, Engine Rebuilding & Exchange, Mufflers & Exhaust Systems, Mufflers & Exhaust Systems-Engine-Wholesale & Manufacturers, Radiators Automotive Sales & Service, Radiators-Repairing & Rebuilding, Towing, Transmissions-Other, Used Car Dealers, Windshield Repair
    Other Information

    Parking: Street, Lot, Self, On Site, Free, Private

    Wheelchair Accessible: Yes

    Reviews

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    Castaway ..

    01/08/2016

    Overall

    This is the only place for me. I bought my last 2 cars from them and they keep them running. It's a good old-fashioned family business; trustworthy.

    Heath M.

    12/01/2015

    Overall

    The staff and service was excellent! I was in Ann Arbor this past weekend for the Michigan-Ohio State game when the regulator for my window broke and as a result my window dropped down inside the door. It was cold and raining out and I tried another auto repair shop in Ann Arbor who told me there was nothing they could do as they didn't have the part. Packard was the only place still open and I stopped by there to see if they could help. While they didn't have the part, they were able to get my window up and secure. They got my car in right away even though they were about to close. Most places nearing closing time would say they can't do anything but not these guys. They were helpful and courteous! They turned a bad situation in into a good one. If you need auto repair done in the Ann Arbor area, I highly recommend seeing the team at Packard auto! Thank you!

    Sophia M.

    04/26/2014

    Overall

    Friends wouldn't necessarily call me a risk taker, but when it comes to getting any kind of car work done, I tend to put it off to the last minute because I fear getting taken advantage of since I'm a female. So you can imagine my dread at having to call different shops to get quotes for brake replacement.



    Packard Auto provided the lowest quote at $199 for parts & labor over the phone, though the person bumped it up slightly when I brought the car in. Perhaps it was a tax on time; After all, I did wait 2 weeks from the phone quote to the actual service. After taxes, I rolled out of their shop with brand spanking new front and rear brake pads and rotor for $199



    It's been over 2 weeks and everything is just fine with the car! Lowest quote for the service needed and quickly done work; I'm a happy customer!

    don't know what the other review talking about . i didn't plan on writing a review but after reading it i decided to do so

    thank you Packard auto and good job keep it up

    Ahmad S.

    04/25/2014

    Overall

    The Packard Auto Team works hard to make our customers customers happy and to contribute to our community. This review is not for our facility. Our adress is 1880 Packard St. and there are many other shops near us. We have not had any vehicles removed from our lot via car hauler, furthermore, our brake jobs are only 199.99 on most vehicles. We have not charged anyone 500 dollars for front brakes. I apologize for any confusion, but rest assured, college students are well taken care of at our facility. Thank you for all of the business!

    tomy2013

    03/05/2013

    Overall

    thankx guys are good honest people. The most important thing you look for in a mechanic is the honesty, then the service. They are very honest and the service is great. I send all my friends, employees to them and they always take good care of everyone.

    juerry2012

    10/05/2012

    Overall
    THANK YOU AGAIN :) These guy...

    THANK YOU AGAIN :) These guy just excel at all they do and continue to surprise me.I had my car in for service and asked about a seat repair guy.They had a guy come in and fix the seat while they worked on it NO CHARGE .That's what I'm talking about!

    thank you ..

    Sharhabel S.

    08/29/2012

    Overall
    This place was great! I broug...

    This place was great! I brought my car in to get fixed and the service great. They were very friendly and very curtious. I was always being updated on the progress of my car and I was definitely treated with respect and honesty. The service was fast and was very reasonably priced. I will definitely be coming back for any future repairs. I will also be recommending them to my family and friends. It's difficult to find a good mechanic but I sure found mine. Keep up the great work guys.

    caitlint

    06/11/2012

    Provided by Citysearch - 
    Overall
    Went in for a gas leak. Was charged

    Went in for a gas leak. Was charged $800. Was then verbally put down by the shop owner, who actually told me (verbatim) ""Women know nothing about cars."" (This was after I had demonstrated my knowledge of the problem.)
    Oh, and the best part? A week later, the gas leak reappeared. Brought it to a new place, and they told me these guys never bothered to replace the seals or tubes connecting to the broken part. Those parts would have amounted to $5. Packard Auto is a bunch of sexist cheapskates. AVOID.

    krissty

    05/04/2012

    Provided by Citysearch - 
    Overall
    thank you soooooooooooo much

    Thank you so much i was told i need AC Compressor and my bill was almost 700
    took it to Packard auto after they check my car it was only SWITCH , needed
    only $85 wowow and $ 49.99 to recharge my system
    thank you Packard auto

    nickyjones1

    05/01/2012

    Provided by Citysearch - 
    Overall
    THE PLACE TO GO FOR YOUR CAR

    Be conversational: Write as if relaying your experience to a good friend.

    Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments.

    Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.nicky ? - today
    THE PLACE TO GO FOR YOUR CAR! I recently bought this 2005 Camry from a dealer. After a few days, I could feel this whistling noise whenever I accelerated. I took my car to multiple mechanics and none of them could diagnose the issue and find the reason. Infact some of them even told me that this was normal for a Camry, whereas I knew that Camrys are supposed to be quiet and smooth. Finally, I read about Packard Auto and decided to take a chance. K.C was kind enough to go with me for a test drive (something very few shops do) and actually get a feel of the problem I was facing. They took in the car and gave me a complementary ride back home. They diagnosed and found that it was caused due to a cracked sepentine belt I was really impress and they are my new shop in town Thank you so much packard auto

    audigrrl

    12/14/2011

    Overall
    When I brought my Audi A4 to t...

    When I brought my Audi A4 to this shop yesterday for its 140k mile service and an oil change, I was prepared to like Packard Auto. Throughout the day I was updated on my car's progress, as well as the cost of unexpected repairs. The staff was competent, knowledgeable and communicative. They offered me reasonable prices. I thought that I was being treated with respect, which is hard to come by as a woman bringing my car in for repairs.



    Then came the catch. As I was reviewing and paying my bill, the man named Casey behind the counter took it upon himself to tell me an anecdote that started with, "Women know nothing about cars." He said this to my face after I had just paid him $800. This is seriously bad customer service.



    First of all, being told I know nothing about cars because I am a woman was extremely insulting. Second, it was completely unnecessary and uncalled for - I thought we had been having a civil conversation up to that point. Third, it was flat-out wrong. I know more about cars, and my car in particular, than your average driver. I am a car enthusiast. I know, for instance, that Audi began manufacturing the A4 in the US in 1998 and that my car is from the first generation (B5). I bought the 2.8L V6 because it has a more reliable engine than the smaller version. I know that I will need to replace the timing belt soon (at 60k miles) because the A4 has an interference engine that causes the pistons to crash into each other and possibly destroy the engine if the timing belt breaks. I know that changing the timing belt involves taking apart the entire front end of the car and takes several hours, and that it's worth changing the serpentine belt and water pump at the same time because it doesn't make sense to disassemble the car more often than you need to. Need I really go on? I know my car inside out, and I am extremely offended that I was subjected to that insult based on my gender.



    I wish I could recommend this place. I really do. I was excited to have found a mechanic that didn't overcharge me and kept me well informed throughout the day. My car is running better after having taken it there. I would have loved to come back to this shop. But I can't, because I'm not willing to put up with BS sexist insults being thrown in my face.

    nickann

    10/25/2011

    Provided by Citysearch - 
    Overall
    i was impressed

    My car broke down when i called for a tow truck the said about an hr and they got to me within minutes which was GREAT. the took me to this fabulous shop named packard auto the service was awesome. i was impressed!!!

    tommytn

    09/01/2011

    Overall
    Great job. I just want to send...

    Great job. I just want to send my sincere appreciation to Packard Auto Repair, espescially to Mike and Mohammed. I had work done on my car, my son"s car my sister's and my wife's car. The outcomes were superlative at a reasonable/fair cost. My previous experience with car repair companies has been from less than ideal to disastrous. This company replaces my trust in consumerism. No more will I ever go to any other place . They are tot ally honest in their assessment and will never do anything they cannot do and will make suggestions to go elsewhere if is beyond their scope. Thus far this has not happened, but as Mike states this is part of their mission statement. I have personally witnessed feedback from other customers {while waiting for my car} on how they would never take their car anywhere else. In this day and age when are all watching our dollars, this solid gold. My wife works for the U of M and has and will continuue to refer people{ as well as I ]. My only fear is that if we tell everybody about their superior work and attention to detail, it will take a long time to get our cars in{just kidding]. I just can not say enough about them.,' I am proud to have a organization in this community and gives the public a fair price along with quality work. Thomas N

    mattyow

    08/06/2011

    Provided by Citysearch - 
    Overall
    Affordable

    Packard auto repair
    affordable This is the 5th time I have brought my vehicles to their shop. Each service was prompt, and a reasonable price. Best they did not use the shotgun approach to fixing everything, and gave your cost benefit analysis on whether it was work fixing compared to the value of your car.

    THANK YOU

    jacklentom

    07/18/2011

    Provided by Citysearch - 
    Overall
    love you guys

    service with a smile best service in town and honest to a fault. the dealership estimated over $800- went to Packard and it was a belt replacement that ran under $100. car runs great. I recommend Packard auto to anyone that owns a car. thanks again

    jamie222

    06/28/2011

    Provided by Citysearch - 
    Overall
    Highly Recommended!

    Packard Auto Repair
    Highly Recommended! I went in with a bad gas tank and these people went all the way to Detroit to get the correct parts needed to swap out my tank . Very professional service and I have to give props to KC for awesome customer service! Honest, professional, and friendly service. A+

    mariatom

    06/23/2011

    Provided by Citysearch - 
    Overall
    I Am a happy customer

    by marie
    Great job fixing my Infinity G35 KC and everyone treated me fantastic. Every time I came in I was called by name. I felt like I was important to their business. When my car was finished they had it sitting in the front ready to go even though I came in later than I had planned. I was impressed also in the way they handled the insurance company I Am a happy customer

    jennferr

    06/22/2011

    Provided by Citysearch - 
    Overall
    A Pleased Customer!!

    A Pleased Customer!! Thank you so much for the incredible job you did repairing our daughter's car. You knew the value of repairing this vehicle and worked with us in getting the cost affordable. I would recommend your services to anyone that is looking for honesty and quality repair work. Thank you Packard Auto Repair

    jasmintimethy

    06/22/2011

    Provided by Citysearch - 
    Overall
    terrific service !

    Terrific service! Packard Auto are really good with the ((HONDA)). He test drove my car and identified all the outstanding issues. Was able to repair the fuel pump relay that had been given up for good. I am very particular about my car and expect my mechanic to pay attention to the details (particularly with Honda ). These guys have exceeded expectations. thank you Packard auto

    heetjohn

    06/21/2011

    Provided by Citysearch - 
    Overall
    I confidently recommend

    ★★★★★
    I confidently recommend

    I confidently recommend I just called them based on these reviews which are a lot better than the one star reviews for just brakes. I spoke with KC who was very helpful and professional better than most places As a consumer, there are many times I am disappointed in a local business when it comes to customer service. Well this is NOT the case with Packard Auto. Here are the things they did right! 1. Fixed my car - perfectly 2. Every employee I had contact with was very friendly and genuine. 3. They completed the work - on time - when they said the car would be ready - it was. 4. They went the extra mile to fix a little door thing that wasn't a part of the original job. 5. They made the transaction as smooth as they possible could with my insurance and deductible. 6. They are family owned and REALLY care about their customers. Thanks to the whole gang at Packard Auto ! I confidently recommend