They SUCK! Sold me counterfeit Snoop Dog pen. Wouldn't do a damn thing about it even w email from Grenco Science stating it was a counterfeit.
Hail Hookah is a 5 star hookah bar, they offer the largest space & an incredible menu of hookah flavors! The staff is friendly & accommodating! It is always guaranteed to be a good time at Hail Hookah! They have big screen tvs everywhere & the most comfortable couches! HAIL HOOKAH ROCKS!!!!
I wish I could give them less than 1 star. Their customer service is horrible. I bought an Atomizer replacement after being told it was a genuine part. It stopped working 3 days later. They told me to come in since I had only had it a short time so that it could be worked out. I wasted a trip, they said that they could not replace it because I had used it, how would I know it didn't work if I had not used it? And they had failed to tell me this before I made the half hour drive to get this fixed. They proceeded to tell me they had no return policy and that they could sell me a replacement for 5 dollars off. How convenient that they have no return policy when their stuff breaks immediately after, and why would I want to spend more money for a new one just to go through this in another couple days. Stay away from this place.
That's funny that you say that considering they haven't even opened yet...