Have had our dog here twice, for one week stay each time, over the past year and a half. Both times she has come back with kennel cough. Both times we were told this was "the first report of kennel cough they've had". Got a lecture about how clean the facility is and that it's our dog's immune system that is at fault. We should "consider getting her vaccinated every six months". Blaming the dog for kennel cough???It costs over $500 for a week and then to have vet costs on top of that adds insult to injury. Will not be taking my dog there again. I do not recommend this kennel.
We used to love this place and our dog did too. But he got attacked by another dog on his last visit (puncture wounds in his lip) which might be hard to avoid at times, but we were very dissatisfied with how the owner handled the situation. No apology, still charged full price and was clearly not interested in trying to help the customer feel valued and respected. Our dog was traumatized and didn't interact with us much for a couple days afterward and wasn't interested in playing or eating. We will not be back.
I would NOT take my dog here. Untrained staff. Owner lies to customers. Many dog fights and staff injuries. I'm a former employee. I am writing this review for the beloved dogs that are shoved into too large of a group of dogs. It is many times an uncontrolled pack with untrained and under staffed workers. This is especially true during holidays and vacation days when facility is handling a large volume of dogs. The sales pitch is not what you dog gets after you leave. It is not at all what you are lead to believe. Many dogs have severe behavior problems coming in. Your dog get to deal with them all day long!