What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Professional, courteous, and fast I'd happily recommend these guys to anyone! I came in just minutes before closing after a long stretch of highway barely running on 3 cylinders. They expertly diagnosed the problem, made the repair, and had me back on the road for the last leg of my trip back to Charlotte, NC. Top notch service!
I just happened to find this business and I'm glad I did! He worked with me to give me the best deal and my Toyota repair looks great, better than before! I was happily surprised to see they even washed it and also cleaned the inside. Would highly recommend!
Very unprofessional and a complete waste of time. I called to make a appointment a week prior for tire mountings and a front end alignment and I was asked if I could drop it off. The day of drop off he was late to open the shop, “he forgot I was coming”. I was waiting when he got out of his truck and ignored me to run in and put the open sign up. I had to find him in the shop to talk to him. After talking to him I was told he doesn’t mount tires, after agreeing to do it the week prior when I called to set the appointment up. Very unprofessional and a complete waste of time.
If it were possible to give this business a MINUS 5 stars, I would. I called them from long distance to get them to repair a tire at my son's home who lives locally. I paid in full over the phone and they never showed up to do the service. After the second day of calling them to see what the problem was, they stopped answering the phone altogether. This business is obviously dishonest and possibly even criminal. DO NOT waste your time or money with these people! I also wanted to share their excuse for not showing up the first day. Apparently the driver who was in route stopped at McDonald's...which got robbed while he was inside waiting on his order and caused him to be detained by the local police so that he could give a statement. If McDonald's actually was robbed, there was no information about it on Google...and Google knows EVERYTHING! That being said, add "LIAR" to the description of this business and its' employees. I will be reporting them to the Better Business Bureau and pursuing whatever legal means necessary to have my money refunded for a service that was never provided. If there were ever a business that personified the term "Buyer Beware", RCR Towing is it... Heck, it is because of businesses like this one that the term was coined in the first place. Shame on them! If you ever find yourself tempted (or desperate enough) to pick up the phone and call them for ANY type of service, you won't be able to say that you weren't warned.
Jim is a very honest man who does great work. He has been working on my car plus both my daughters cars for a long time. I wouldn't go to anyone else.
Worst customer service I've ever encountered. The older white man literally Drooled on the floor while eating when we were trying to have a conversation with him. He was also rude and contenuiously told us that we were in the wrong when he is working for us. Do not ever go there.
They do a very good job l will make them my only car care place I have gotten great service there
Great service,I came in and needed rear shocks,front struts,oil change and engine missing problems,they got to work and were very friendly and never sold me anything I didn't need,great bunch of guys that know what they are doing
They have all the right equipment for the job, my car got fixed in just thirty minutes, with changing oil and brake lights, I will definitely come her again
Great place to do business, honest, which is hard to find these days. I've been using this business for over a decade & have been very happy w/the service they stand behind!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.