This company will NEVER get my business again!!!CALL OR USE ANOTHER COMPANY!!!I was at the airport needing a ride to a residence. The FIRST thing I said to this company representative (the driver) was "Do you take credit cards?" He replied, "yup"We get all the way to the residence "Oh, my machine doesn't work, I'll take you to an ATM." "Uh, NO!!! That was why I asked you if you take CC's!!"Immediately puts the car into drive and says "well I'll just take you back to the airport and you can do this again!!" (I consider this a form of unlawful detention, but kept my cool and did not lash out at the driver). Then drops me off at departures instead of the taxi stand. Filed a complaint with the company and the Manager (named mike) his final resolution was "Well just don't call us again!" and hangs up the phone. (I didn't call them in the first place!)If anyone in this town uses them for WHATEVER reason and you provide a service to the community I will ALSO not use your service AND blast you as well!!I HOPE THIS COMPANY GOES UNDER!!
Great service. Always on time, friendly and courteous drivers. Their App, AK Checker Cab is fabulous! Works great.
Very unreliable and will take you as far out of the way as he can, will even pass the location he picks you is and say it's because of one way roads. (He passed 4 opportunities to turn). Look for the yellow cab first
The worse service ever. I have to call them for my customers in a regular basis and they are the most rude people. Not only the cab drivers but the dispatchers. If you need a taxi, call the other company, because this one will treat you without respect and without manners. They won't respect the reservations , the taxi drivers will get into a fight for the customers,, if 2 of them show up at the same time. They would yell at each other in front of the people. And if you complaint to the operator they will yell at you too so, like I said before, if you need a taxi, call the competition, because Yellow Cab is horribleAnd I have to give them one star because the website needs it but they don't even deserve half of one
Alaska Yellow Cab operators have the worse customer service ever. They are very rude.With not many options here in Anchorage, they abuse.and treat the people horrible. The 98% of the taxi drivers with this company are awful too... I work in an industry where I have to call them all the time and they even fight in front of the customers. They don't have respect for the people and if you call the operator to complain about the driver's attitude, they are worse. They yell at you like the drivers. They don't deserve even a half star
I wouldn't even give them 1 star. I was driving home from work when one of their cabs tailgated me even though I was going over the speed limit. He finally gave up on bullying me, so he swerved into the next lane and side-swiped another car. When I called the company to let them know, they said "sorry, we don't directly address driver behavior because the taxi's are privately owned vehicles" The woman then suggested I call the police, but since I had no plate number and cabs are obviously similar in appearance... well.. you do the math. Stay away.
Called over estimated their arivel time by an order or magnitude. No concern when I called to cancel. Its the monopoly they have that allows then to provide such service.
SHAME DRIVER number 147 !!!!!!! , There are drivers that are very disappointing CLINIC call and order a yellow cab in 4.55 pm. and was closed at 5 pm . A sick person was waited outside 2 HOURS THIS TAXI never came. i call to clearify something and the dispatch hangs up on me without answering my question not once but the second time that i called dispatch starts being rude every 5-10 minutes she said, The DRIVER it'll call you, but ...... DRIVER number 147 not call and will not appear !!!!!!! Anchorage People DO NOT USE YELLOW CAB!
There are drivers that are very disappointing. They don't give the right change.. I am giving tips but they arent giving me the right change. I paid 16 bucks but it should be 4 bucks only. I gave 20 and gave me 4 bucks and he got away with another passenger.. Im tired enough just to argue on a driver.. But they should actually give te right change not waiting or the passenger to tell that. Second, sometimes cabs take later than 30 minutes, it is annoying to wait that long specially when u are in a hurry.
I will never call yellow cab for a cab again . It sucks that their phone number is so easy to remember because even after I promised myself to never call them I was in a situation where I needed a cab fast and didn't have time to try to find the number for checker cab. Last year around Christmas I had gotten a ride from yellow cab the fee was $11.50 I had a card that I was sure had $12 on it but when the driver ran the card it was declining. So I suggested that I would ask my friend whose house I got a ride too and see if she could help out with a couple bucks and the cab driver insisted in not letting me out of his sight standing right next to me as I tried pleading for any kind of money after being rejected I told the cab driver that I was certain I had enough money on the card and to call the balance on it. By this point he was so angry with me he starting yelling and cursing at me saying that "you think I'm nig**** ! You try and f*** me !" I was scared at this point and he then grabbed my purse out of my clenching fists and said "I keep this till you pay ! " I called dispatch to retrieve my purse and since It didn't cross my mind to look at the cab number they made it sound like I was dumb for not getting it plus apparently the cab drivers own their cab vehicles and even take them home with them . Yellow cab is disgustingly rude and I wish I could put them out of business.