Anchorage, AK Sprint Store

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Helpful Reviews 
Cracked Wireless
Robert J. rated

I   was  charged  a 30%   (75 DOLLARS) restocking fee for  an item    (LG V-20 GLASS SCREEN)that  was back ordered, and  which  they  had  no idea when (IT WAS TO ARRIVE !!!!!!)  I  am  from  out of  state and  when I told   the  manager that I had to   going back  home early, she had the  nerve   to tell  that  I  could leave  my phone here in  Alaska  and  when  the  work  is  completed  the  phone  will be shipped   back  to Ky.  Attention  all  Vets,  avoid  this place .(MALL  LOCATION)!!!!!!!!!! THE  ONLY  REASON  WHY  YOU CANT GIVE  A NEGATIVE 5 STARS  IS  BECAUSE THERE IS NO  FUNCTION  TO DO THAT,  BUT WHAT THE  HELL,  -*****!!!!!! AGAIN  VETERANS  AVOID  THIS PLACE!

AK Repair Guy
Ron N. rated

I left today very disappointed. After giving them every opportunity to make good on promises/customer service and making a strong attempt to support local business not only could they not fix my phone but then failed to honor a verbal agreement. Several months ago I brought in a Samsung S4 with a non working speaker and a cracked screen. I could live with a cracked screen but for $150 figured go ahead and fix that also. I specified to both adults in the store that the phone was no good without the speaker and to ensure that the speaker worked before putting money into it. When several days later they returned it to me (after returning on the promise date and being told "tomorrow" 2 days in a row, I asked them to please call me if it's not going to be ready when I showed up it still wasn't ready but said 1 more hour). I received the phone looking great with a new screen but not a working speaker. Are you kidding me! I asked him what good was the phone? He argued with me that it was still good for other things such as for video, camera, or music player. He promised that if I did a hard reset and it still didn't work he would buy the phone from me for what I paid for the screen. After wiping my data and doing the reset the phone still does not work. After several attempts to catch him when open I finally caught him today, (He wasn't there so I had to wait about 30 minutes before he returned) He then said the phone was barely worth $25. I reminded him of his promise and he acknowledge our previous conversation but when he started arguing about what he wanted to pay ($25) I said; "Look, I'm not here to haggle with you just tell me straight up if you are going to honor your word" Longer story short, I still have a nice looking but expensive paperweight

Cracked Wireless
becca33 rated

Went above and beyond to provide the best customer service. Highly recommended for all your phone needs.

Ry's Above
becca33 rated

i had an invisashield installed at this location and they ruined my microphone. I cannot recommend this store for anything.

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