5100 Arctic Blvd, Anchorage, AK 99503
TollFree: (877) 316-3153
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I called Tony's Enterprises on 10/6 and hired them to mow my lawn and pick up leaves on 10/7 for a verbally agreed upon $55/hr, and that they would call me if for any reason they thought the work would take more than 3 hrs. They took down my information; including my phone number, address, credit card number and email. My card number, due to the fact that I would not be present for the work. When I arrived home later on 10/7 the work had been done satisfactorily and I was pleased until 10/9 when I received a pre-paid invoice for a different amount than agreed upon.
Let me stress that I was not given any work papers or an invoice prior to the work being done or prior to the money being charged to my account, regardless of their knowledge of my email.
The pre-paid invoice was for a total of $568.50, quoting 2.3 hours of work by three workers, using 52 bags to remove debris. This is absolutely ridiculous; as I agreed to pay by the hour, not the man hour and there was no discussion of bag fees.
I hired the company because my grass had gotten long, to where I could not cut it easily with my push-mower (man-powered push mower, no engine) and most of the leaves had already fallen. Thus a commercial law mower was needed and expected to get the job done efficiently and fast. The problems I have with the company and the invoice are as follows:
1. I was charged a different price than that quoted me
2. It takes me ~2 hrs to mow my lawn, by myself, with my man-powered push-mower (as in no engine, it is literally three spinning blades that move only when you push the contraption)
3. I bagged my leaves last year after ALL of the leaves had fallen and it took 8-9 bags (the ninth wasn't entirely full), and from mowing the lawn and disposing of the cut grass I do not believe that they could not fit the trimmings into 3-4 trash bags. So, a generous total of 15-16 would be plausible, not 52.
This is a despicable and immoral way of doing business.
When I called to dispute the charge they refused to talk to me.
My suggestion to everyone I know from now on will be to NEVER hire Tony's Enterprises for any work in or on your house. Not only did they mislead me on pricing and bill me nearly triple what they verbally quoted me but they left my house a mess and didn't even complete all the work I asked them to do. They verbally quoted me $75/hr which was satisfactory but never stated that it was $75/hr per person they had on site. They handed me an order to begin work as they were leaving so I signed it... and apparently this was the magic form that clarified the per hour rate. They were in my house for 2 days doing work... 2 people for 4.5 hrs and 3 people for 8 hrs.
Here's the best part... all I asked them to do was rehang 2 doors and finish/reframe them. Patch a whole in my wall and paint a small bathroom and retile a very small on suite bathroom. They contracted someone else to come in and do the tile so that wasn't even included on my invoice from Tony's. They did tear up the old tile... but they did not paint my bathroom, they just painted the patched area.
This work does not require over 30 hrs of labor to complete. I feel like I was unfairly charged and misled. They didn't even finish cleaning up before they left and now I have to clean up after them. I will never work with or recommend this company to anyone I know.