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The UPS Store

Map & Directions
(1 Review)

9138 Arlon St Ste A3, Anchorage, AK 99507

(907) 770-5932

CLOSED NOW
Tomorrow: 9:00 am - 7:00 pm
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Hours
Regular Hours
Mon - Fri:
Sat:
Extra Phones

Fax: (907) 753-4499

Services/Products
  • Shipping
  • Shipping Services
Neighborhood
Abbott Loop
Categories
Mail & Shipping Services, Copying & Duplicating Service, Fax Service, Mailbox Rental, Notaries Public, Packing & Crating Service, Printing Services, Shipping Services

Reviews

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Franz Sigel Shroy

07/03/2010

Provided by Citysearch - 
Overall
Horrid service and mean spirited company!

I had these jokers mail some scissors to myself in Paris for a class. We filled out the form with the help of the manager. They charged us $104 to get them there by Friday. They arrived the following week. No refund, No adjustment. When the UPS driver finally showed up he demanded $500 for ""tax"".

UPS acted as the import broker and filed the wrong papers so they made this a sale rather than a shipment. So, mailing our scissors to ourselves, which arrived late cost us $604. Then they dragged out the situation for 2 1/2 months saying they're working on a ""resolution"". They never ever did even refund us a penny. I even got the French embassy to write a letter explaining the situation to them. All they had to do was write a revised invoice, but they refused.

I spoke with 17 UPS employees but they did nothing except this manager, who's entire customer service action was to hang up on us!

I'd rather get a tooth pulled out than to use UPS again, ESPECIALLY this particular store.