Rally Automotive Repair
5713 Arctic Blvd, Anchorage, AK 99518
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The first few appointments seemed OK - especially liked Nick's response until they weren't fixing the car completely. Brake issue took me three service appointments before they repaired. Meaning, they said it was fixed but it wasn't. Then, I took the car back for a power steering leak. They kept my car for nearly 5 MONTHS - telling me nearly every week that it would be done the next week, then Nick was on vacation for a couple of weeks and then it was fixed but they road tested and found out it wasn't. Every week it was a different excuse. I kept, mistakenly it turned out, trusting them. I called and called - left messages - no response. So, after 4.5 months, thinking they might have gone out of business because they weren't responding, I drove by. Seeing my car was still sitting outside in the snow, I finally got ahold of the owner but only after writing a Private Message on Facebook and getting his daughter to respond. Stan, the owner was belligerent and non-apologetic about the status. I had it towed to another service shop who were able to diagnose the problem in one afternoon and repaired in two days after waiting for parts! I would never, ever, recommend Rally's to anyone.
Worst experience EVER with a car repair shop. I understand things dont always go as planned, but i got different story and excuse every time I called. Was told I would get callbacks, and didn't. Said they tried to call but no missed calls or voicemails. Was told that the car would be looked at same day or next day. Days later was told they were still diagnosing and worst case scenario I would be two days and parts were in town. Ended up taking 3 weeks. I ended up with problems that I never had before I took my car in. When I called and asked for an appointment since it was an issue that only appeared once i got my car back, he said they wont make an appointment, and denied that the new issues could possibly be caused by them. When I doubted him because of something the owner told me, the guy said the owner knows nothing and that he lied to me to buy time. He said he had to get off the phone and hung up on me. Horrible experience.