3689 Arctic Blvd, Anchorage, AK 99503
Phone: (907) 344-4656
Fax: (907) 344-4656
Parking: Lot, Private
By Appointment Only: No
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It downright tickles me that there is a review on here suggesting Mindy and Dave are not honest. Businesses don't make it to the status that Michael's has in this town by being shady.
When I bought an engagement ring at Michael's, Mindy was taking me through the paperwork for the stone and told me about the registration. I thought it was crazy that something so small had a number on it. Mindy invited me to come around the counter and take a look at the diamond and see the registration through her microscope.
I love that when you walk in, you're doing business with the owners of the store. It was pretty clear from my experience that they cared more about building a relationship and earning my future business than just one sale.
I don't really leave reviews online, but it is absurd to say these guys are not honest or honorable and I felt compelled to speak up.
Mindy and Dave have both been absolutely wonderful in assisting me with several purchases, and some jewelry repairs and modifications. My purchases have been beautiful, of excellent quality, exactly as agreed upon, and always bring the highest compliments. I absolutely refer family and friends to Michael's Jewelers, without hesitation, and have sent 2 of my kids there for their engagement/wedding rings.
i had the total opposite experience of the other review here. i purchased a beautiful ring from michael's jewelers, then waited months to propose to my wife. After months of the ring in my position i found a crack in the diamond, i returned to michael's to see what could be done... they said it probably happened to it while mounting the stone, because it was a bigger sized side stone, and there was two of them, they ordered two new stones so they would match side to side at no charge! Since then i returned to buy a set of earrings for a birthday present, the earrings were beautiful and my wife wore them into the michael's to say thanks. When in the store she saw the exact earrings in a drop down version at an increased cost, the owners let me trade in the earrings that were worn for the upgrade and gave me a deal on the cost. i have never had better service! Thank You Michael's Jewelers!
08/29/2011Provided by Citysearch -
Be careful when purchasing from Michael's. I purchased an engagement ring here and ordered the stone to go with. When said stone arrived I was assured from the couple that owns the shop that the paperwork with the specs would arrive later and not to worry. After repeated phone attempts and visits to get the certification on the diamond, I received it in the mail almost a month after it came in. I was shocked to find out how off they were on the previously agreed specs (written out on paper and on file with them). They sold me a stone that was far under the agreed upon specs. I took the diamond to several jewelry shops around town and was told how significant the drop off in value was with their bait and switch sales technique. When I tried to return the diamond, I was told I don't know anything about jewelry and they would not take it back. The husband Dave even told me our marriage would be cursed because we were trying to return our engagement ring. Who says that to a young couple investing so much money for a ring they wear the rest of their lives?
This whole situation was too much drama. Lesson learned- don't TRUST their word on anything, these two are as dishonest as I've ever seen. I have lived in Anchorage all my life and have never had a situation so out of hand. I have a peaceable temperament and these people make you want to take a shower after dealing with them.
This is by far the most obvious crooked dealing I have ever experienced. These people keep an attorney that threatens legal action (you may be liable to pay for their attorney fees is their threat) if you even bring up small claims court.
Anger is not the right emotion to describe my feelings towards them now. Sadness better describes my sentiment. I saw greed and a very dark side when I was nothing but nice to these people as I handed them months of my earnings. They took advantage of us and did not want to make it right when their admitted mistake was brought to light. Buyer beware, there are honest and honorable jewelry shop owners elsewhere.