Harold's Appliance Service Center
2607 Fairbanks St, Anchorage, AK 99503
Services: Refrigerator Repair, Washer & Dryer Repair
Our gas dryer stopped heating so I looked for an appliance repair shop. I couldn't find many reviews so I winged it and trusted that Harold's Appliance Service would do good work. I noticed there were some real old bad reviews and some newer great reviews. I suspected the business had undergone a change in ownership.
I called for service and the receptionist was friendly and helpful. She said she would call me back with an appointment. She did and gave us a 2 hour window - 12-2pm the next day.
The repairman, Shawn, came about 1:30, diagnosed the problem and told us he needed parts. He returned in a couple of hours and fixed our dryer, vacuumed around it and cleaned up his work area. Additionally, he thought a slight squeak coming from the dryer was due to rollers, which he replaced, however, it didn't fix the squeak which didn't bother us, so he did not charge us for that. Free BONUS! He did fix the igniter which kept the dryer from firing up and heating. Viola! Dryer fixed. We were happy with the fix and the price was considered normal to us so we highly recommend Harold's Appliance service.
Also, we asked Shawn, whom we found out was the owner, about change in business ownership and he is the new owner. We were very pleased with the service.
Wonderful! I needed a part for my dishwasher and called over a dozen places in town before Harold's. They had my part, set it out for pick-up and was only a few dollars more then the dealer. Of course if I bought it from the dealer I would of paid an extra $28 for them to ship a part the size of a quarter and had to wait 7-10 days for delivery instead of having my dishwasher up and running that night. Harold's will be my first call next time.
I was so impressed with the service at Harold's appliance. A repairman came out the day I called and looked at my fridge and was able to pinpoint the problem efficiently and accurately. Thet were very professional to deal with. I would highly recommend Harold's!
01/14/2011Provided by Citysearch -
I too had a very bad experience with Harold's Appliance Service. The owner would not take one ounce of resposibility for what her employees had told me. I was told my dishwasher would be under warranty until it was fixed since the repairs started while under warranty. Not until AFTER the repair man did what he did on the 3rd visit, was I told I had to pay for this call. They had already closed the job ending the warranty. She would only say there was miscommunication. I am being charged for this call and even though the repair man found an error code, I am not being given any information on it. I asked the repair man and also the owner and neither of them will give me an answer. I still have a not properly working dishwasher and unlike them am honest so will pay them. But what am I paying for???? And to make it worse, we had to endure the very strong terrible smell of cigarettes in our home the whole time the repair man was here. The owner didn't care about that either. The receptionists were nice but after that the customer service and the end result of working with Harold's was very unnerving. Customer service skills? Communication? Taking any reponsibility? Good service? Friendly? Non of these exist with them. So if you use them be prepared to pay to get nothing. Do yourself a favor and call someone else.
This is the most unprofessional company I have ever dealt with. The repair man stinks to high heaven of cigarette smoke and body odor. He came up 3 separate times with three separate parts and never solved anything. Then you had the nerve to bill us for fixing nothing. How can you collect on a service that was never rendered? Sounds like you make a habit of this. Shame on you! You people should be put out of business forever.
I called them to repair my wall oven and it was a nightmare. Not only did it take them five calls and four months to finally get it fixed, they charged me $700 after installing two bad parts. The repairman failed to test it properly, broke the oven more and complained about the job the whole time. They took my money and wouldn't claim any responsibility for their poor service, incomplete work and irritating customer relations. Run if you still can.
04/24/2008Provided by Citysearch -
It was a nightmare working with this company, they came out five times to fix a problem with my wall oven but caused more problems than they fixed. It took four months to finally get it working and then they charged me $700 for their poor service and work. They ripped me off and refused to take responsibility for any of the problems they created. I'll tell anyone who will listen to never use Harold's. I had a bad experience the first time and I should have listened to my instincts and gone somewhere else.