Chester Valley Veterinary Hospital
1571 Muldoon Rd, Anchorage, AK 99504
"Helping Pets Enjoy Every Adventure"
I selected Chester Valley to treat my cats itchy ears due due to the proximity to my home, choosing to give the benefit of the doubt when it came to the other negative reviews. This is something I consider to have been a mistake, and I feel it is very important to provide awareness to other potential visitors/patients on the level of care that they might receive.
During the clinic visit, the vet was very verbally pushy in regards to scoping my cats ears that day, despite concerns about the invasiveness, cost, necessity, or planning of this procedure. This was not reflected on the paper records that were provided to me, but I assure you, the verbal conversation was quite different.
In addition, this same vet also insisted verbatim that cats cannot sneeze. Yes, you've read that correctly. She did not say this as a joke. That is the wording she used verbatim... "cats can't sneeze". In follow-up communication, the clinic blatantly refuses to acknowledge that this was said, and instead refers to the paper records which do not reflect the verbal conversation that took place.
She prescribed medication, which I used according to her directions. However, we did not return for the "recommended" follow up care as I did not trust the clinic based on their insistence that cats are incapable of sneezing. I put "recommended" in quotes to further highlight how pushy/aggressive she was to have a scoping of the ears done right then and there.
For me, these two things alone call into question the level of care and professional knowledge of the vet and associated clinic. In addition, this clinic's communication in the face of a negative review has been quite poor. Instead of actually addressing the issue at hand, they have repeatedly had my reviews removed on a technicality and went out of their way to send a personal stating that we are not welcome back at their clinic.
I'm sure it goes without saying, we had absolutely zero intention of seeking treatment here again.
STAY AWAY FROM CHESTER VALLEY!! I've been using their services for years, and was surprised of this situation! She burned my dog shaving him, and will not take responsibility, return my phone calls to seek advice on the wound area, and will not see him when I stopped by the following day! She had her office staff call me to tell me they were going to stop seeing my animals as patients. NO APOLOGIES, NO RESPONSIBILITY! SHAME ON YOU CHESTER VALLEY!!! I've never written a bad review on any business, but this situation is so wrong to be treating people and PETS like this!!! For a business who claims to love pets this has totally changed my mind!!! BEWARE should you have a discrepancy with Chester valley, they will not take responsibility for their errors!!!
Dr. Kesting has been a great vet for my cats. She is smart, caring, and dedicated to her work, which is a great combination. When I found that one of my cats had an eye infection just as the clinic was closing for the night, she put off personal plans to deal with it. The infection was gone in a couple of days. I would recommend the clinic to anyone.
As a life long Alaskan and a pet owner for over 45 years, I can not say enough good things about the amazing Dr. Kesting and her staff. Dr. K saved our sweet cats life when all other vets said that we should put her to sleep. We were blessed with 3 more years with our happy and healthy cat. Dr. Kestings kindness and willingness to go the extra mile for our cat truly sets her apart from all other vets in Anchorage. Dr. K and her team followed up with us on a regular basis to make sure that we understood what needed to be done after the life saving surgery as well as continued to follow up when our cat was well. We now have a new addition to our family in a 10 month old cat ~ Chester Valley is our vet of choice and I would never consider taking our family anywhere else.
I cannot recommend Dr. Kesting and her staff more highly. I have a 15-year-old dog who has moved all over the country with me, so we’ve seen a lot of vets. Dr. Kesting is, hands down, the best. What distinguishes her is her combination of medical competence, people skills, and animal love. She’s great with my dog, and she’s also great with me. She’s very good about keeping me appraised of the situation and explaining things in as much detail as I want. She is also affordable and sensitive to the kinds of cost-benefit decisions that pet owners have to make. Muldoon is a bit of a haul for me from west Anchorage, but it’s totally worth it. I recommend Chester Valley to everyone who asks!
I never post reviews online however when I read an earlier, defamatory review of Dr. Shannon Kesting I felt I needed to step up to defend her. My experience with Dr. Kesting began years ago when I brought my aging German Sheppard in to be seen at PetER. She was obviously very knowledgeable, and fortunately for me very patient as I am one of those people that requires a lot of information. She took the time to explain everything in a way that I could comprehend as a lay person in a heightened state of anxiety. But every bit as important as that is the fact that she was (and always is) exceedingly kind, empathetic and warm. I was thrilled when she opened her own practice regardless of it being across town from me, and over the years I have entrusted all of my pets into her care. When my Great Pyrenees, Ally was nearing the end, seemingly overnight she could not bear to be moved. It broke my heart to think that I would have to put her through so much pain and fear to get her to Chester Valley just to say goodbye. I called Dr. Kesting and par for the course she came through for me. That evening she showed up at my house and allowed Ally’s last moments to be surrounded by her loved ones in the comfort and familiarity of her home. Shannon was there with hugs and understanding in our time of sorrow. Most recently our newest addition, a very active puppy, ran under our deck and came out with a badly bleeding foot. My daughter called me at work after she realized the bleeding was not going to stop. I rushed her to Chester valley, while phoning to say I was on the way. Even though it was evening and they were closing up shop they assured me they would stay. The minute I entered everyone sprang into action and started to take care of my frantic situation. Apparently she had stepped on a small nail that had punctured an artery. Dr. Kesting calmly took control, immediately got her into surgery and saved her little life. Now she is as good as new and terrorizing us in puppy fashion. I could go on about my eldest daughters bulldog with the skin condition or the fact that Dr. Kesting saved a one eyed kitten that was found in a dumpster by taking her in to her own home or the other animals that have been given food, shelter and love to reside at the clinic rather than meet an untimely end due to her kindness. I consider myself very lucky to know her and find comfort in the fact that she will be there when I inevitably need her again.