Car Toyz Auto Sound & Accessories
1947 E 5th Ave, Anchorage, AK 99501
(907) 522-8699Add Hours
Primary Phone: (907) 562-8699
Phone: (907) 562-8699
Fax: (907) 562-8699
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Reading these past reviews makes me scratch my head. Although I called and never got a call back I knew I needed to stop by and ask. Situation was I got a autopage installed back in 2011 before winter. I lost my keys snowboarding at Alyeska the following winter. Well, after putting it off I decided I needed to get my truck back up and running with auto start with the current temps.
So I went in and asked what the best approach to getting my system back up. I lost the key box that was a module for the system. The guy told me they have a new system where it c an bypass without a spare key. I was about to head to Ford to make a spare key since I only have one. Being that I need to get one eventually. With all said and done I came out to $300 which was fine with me being that if I would have went with a groupon it was going to be $260 with the place taking out my current system in place. So in the end I guess customer service is all how you take it. I have never had any problems with the autopage system and it is a great tool to have.
Ok I got a groupon and made my appointment and for my car I didn't have to pay any additional fees so I'm not sure about the other reviews but I did upgrade to a two way pager system for additional and let me tell you I have no idea how I survived Alaskan winter before! I love this thing! Anyways I thought customer service was good I waited in store so they made sure to get it done quickly. I've even recommended to my neighbor after they saw me start my car :)
Took my truck in for an auto start they were recommend by a friend. The work seems to be good and I have no issues with the install.
Their communication skills need work. Talked to a gal over the phone for about 30 min going over everything I wanted and needed due to the make and model of my truck. When I dropped it off they had nothing on file. I was in a hurry when I stopped in thinking that everything was good to go. I got a call an hour later asking about a $75 upgrade to remote lock and unlock my truck. They made it sound in the beginning that I was no longer able to remotely lock and unlock my truck with my key fob. After I had this explained that my key fob still would work I said no.
In the end they gave it to me anyways without charge to apologize for their lack of communication and organization with my appointment. The final price is about average for the auto start and install as anywhere else in Anchorage, at $450 for a two-way system. I am happy with the end result.
I bought a groupon for a remote start but I ended up upgrading for a two way and paid $200 but it was well worth it and I have to say it got me through the brutal winter w/o freezing my behind lol! Staff were very very friendly and helpful...they were extremely busy with all the groupon but they made sure my car was ready for me just in time. Highly recommend!!! Thanks guys!
09/18/2009Provided by Citysearch -
I had my truck tinted and a remote start put in. I had a lil doubt after reading reviews but checked out their website and it said new ownership so I gave them a try and I'm so happy I did!! The tint was perfect and my remote start works great...I'm going to go back for a sound system. Thanks!!
02/11/2009Provided by Citysearch -
I went into Car Toyz December 17th and booked an apointment for December 23, 2008 For a full Window tint for my car and an audio system also. I was very up front with the owner John Lujon. ( big time mistake) I told him I am female and i don't know anything about electronics so I asked him to give me everything I need to get my audio system banging. Well he was very professional about taking my money lol. ($1,400)
I even asked a female associate about warrantys and she said there was a warranty on everything except remote starters. the invoice stated so also. when the work was done I picked my car up after hours, I loved the tint . ( give credit where credit is due) However when I cranked my car there was not even the slightest bump or boom! but me not knowing much about electronics I thought that's what one 12"" sub sounds like. I didn't know for three weeks that I was riding around listening to my car factory system until a guy friend told me that the speaker wasn't even on. So I called car toyz they said to bring it in I did the owner came out and said I blew the speaker and I asked him how could I ruin it when there was never a bump or boom then he said well whoever drove your car blew the speaker . I told him I'm single and the sole driver of that car. Then the unbelievable happended this man the owner (John Lujon ) stooped Down kind of in my face and said ""WELL I AIN'T GIVING YOU NUTHIN FREE"" clearly imitating me because I'm a young african american woman from the south. I told him politely I didn't want anything free, and that all I wanted was him to stand behind his product like a good business man would. I told him I would pursue legal action. I didn't because I work 6 days a week and since everything else was fine except the speaker I decided it wasn't worth it. So I went over to pyramid audio they installed Two 12"" speakers cheaper, faster and great customer service. Now John and his staff at car toyz can hear me before they see me. LMAO
05/08/2008Provided by Citysearch -
I was referred to Car Toyz back in Feb. 08 for my window tint and remote start. But I really didn't want to drive all the way to Anchorage. I finally made the appointment and had my Chrysler 300 tinted and the remote start put in last week. I am very happy with the work and the customer service was great. I had a friend pick me up and take me to the Bear Tooth to pass time. They knew that I was from the Valley, so they said that they would pull my vehicle in first. They did and I was back home before rush hour traffic. Very nice people.
04/25/2008Provided by Citysearch -
I had a very good ecperience with these guys. I had my 2005 Audi A4 tinted at Car Toyz in March and my 2004 Explorer tinted this month. They were pretty fast. Both my cars look great. I had to wait for the Tundra and they put a movie in their TV display for me to pass time. I thought that was pretty cool. I will be going back for an auto start in October.
04/14/2008Provided by Citysearch -
*Here is a copy of the letter I drafted to Car Toyz after my horrible experience with them (I was considering legal action at the time but due to school and work requirements I was unable to pursue it)*
To Whom It May Concern:
I am the owner of the 2006 Subaru Impreza WRX that recently received window tint installation at Car Toyz on August 8, 2007 (Invoice No. 1775). After service was performed and the adequate time was given for the tint to dry, I was left unsatisfied with the job done for multiple reasons, including the following:
? Large and inconsistent gaps near window edges
? Bubbles in the tint on the majority of the windows
? Dirt in the tint
? Inadequate cutting of tint on the sunroof
? Extremely premature peeling on front passenger side window
? Marking on farthest rear driver?s side window
? Excessive and unprofessional marking on the rear window
After receiving a professional second opinion, as well as multiple reasonable people?s opinions, unanimously declaring the job unprofessional and unacceptable, I felt justified in a refund. When I pointed out the flaws in the walk-through that was scheduled and carried out on August 14, 2007 I was offered excuses and technical explanations that did little to explain as to why the flaw occurred leading me to believe incompetence. My two choices were to allow it to be redone or to do nothing and take a loss of $259.00 plus the cost it will take to remove the unacceptable tint.
I do not find it unreasonable to refuse an offer of having it redone by the same person, under the same unacceptable standards that allowed it to be done so unprofessionally in the first place. Some of the actions taken to my car (excessive marking) led to my feeling that an ethical violation had occurred in this professional relationship and that the opportunity for ?cure? was thus extinguished.