Bridges Counseling Connections
8717 Dimond D Cir, Anchorage, AK 99515
Bridges Counseling Connections has not yet specified accepted insurance plans.
Bridges Counseling Connections has not yet specified any specialties.
When I came across Bridges Counseling Connections online, I was in desperate need of finding someone to speak with. Its already hard enough taking the first step in seeking therapy, let alone finding a counselor/therapist who understands and can assist with specific concerns! Let me put it this way, I left Bridges Counseling with more problems than I started! I called Bridges before I scheduled an appointment to make absolutely sure I would be covered by my insurance plan, and double checked again before I started the appointment. After attending one therapy session, I was VERY suprised to find that my insurance coverage was declined
Being very confused I called Bridges ask them about why my therapy session was not covered, after they specifically said my session would be covered under my plan, and all I was told was their billing DOUBLE CHECKS to make sure insurance covers therapy sessions as part of their company policy. Apparently, all this checking did nothing as I've been forced to pay $280 out of pocket after my insurance was declined.
After calling Bridges Billing Department to inquire how this could possibly be after triple checking, all they said is they couldn't help me, nor could they assist in lowering the payment in any way. I asked to speak further with their manager, and I tried calling him three times with no luck and was assured each time by an office assistant that I would receive a prompt call back. It's been 3 weeks and I still haven't spoke with someone that can actually assist me in resolving these insurance and billing issues.
I went to Bridges Counseling Connections seeking help, and all I found was a Bridge to Nowhere!
The only reason why I give this place 1 star is because I appreciate and respect Dr. Howard Chaitoff, and Dr. Greg Bilberry.
When I come to this place I feel excluded. Treated badly and got threatened by the receptionist when I called to cancel my appointment with more than a 24/hour notice! So, if you can.. Find somewhere else. Especial if you are being seen for addiction.
Everything a out this place is awful! If you can get past the snotty front desk people who you can hear gossiping behind the counter, you will get to counselors who are less than ethical. The counselor I saw unprofessional and unkind. The billing is a nightmare, it seems like they are trying to scam poor folks. Telling people they owe HUNDREDS more than they actually do. I can't believe these people provide mental health and counseling services!