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Locally Owned & Operated Since 1977, Voted Best Automotive Repair 2009, 2010, 2011, and 2012, Servicing Your Foreign And Domestic Cars!

Best Automotive Repair 2009, 2010, 2011 and 2012

Business Description
SINCE 1977. Over 35 years supporting the local community
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Services/Products
Air Conditioning;Block Heaters;Carburetion;Clutches;Computer Brake Service;Computer Engine Tune-Up;Computer Tire Balancing;Computerized Alignments;CV Joint & Axle;Differential ;Electrical;Exhaust / Mufflers;Flywheel Resurfacing;Fuel Injection Servicing;Lube, Oil Filters;Parts In Stock;Shocks & Struts;Towing Available;Transmissions;Winterization
Payment method
amex, master card, visa, discover, cash, check
Location
Anchorage, AK
Neighborhoods
Alaska Industrial, Mountain View
Amenities
Seniors & Military Discounts, Angies List, Providence Hospital and Student Discounts
Accreditation

BBB Member

Anchorage Daily News Best Of Alaska Awards 2009, 10, 11 & 12

Categories
Auto Repair & Service, Brake Repair, Auto Oil & Lube
Other Information

Parking: Street

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Reviews

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Cassandra W.

12/14/2016

Overall
Expertise
Professionalism
Promptness

Took my 10 year old, mechanically neglected car into Big O's on a Monday. I complained that the wiper didn't work it needed a tune up. They told me nothing was wrong with it; they just did an oil change and added fluids.

To fix the wiper, they quoted me $950 to fix the Control Module under the center shift console. When I picked it up, they again said that there was nothing wrong with it, no vibration at all. The guy helping me (manager?) confirmed that they took it for a test drive and found nothing wrong....So they charged me $198.25 for an oil change and fluid check!

Two days later, the check engine light came on. Knowing better, I did NOT take it to Big O's. I took it to a REAL mechanic, and complained of exactly the same things.

Here’s what the REAL mechanic identified, that I kinda knew about but didn’t think were a problem or that it could be fixed. Again, Big O’s didn’t notice ANY OF THIS.
Brakes were shot (the brakes pulsated like crazy!)
It was leaking in a couple places (my driveway looks terrible)
Serpentine belt was squeaking
It had trouble shifting gears
Fuel filter was bad

Here’s what they fixed:

The wiper was a FUSE ($20! Remember, Big O’s quoted me $950!)
Spark plugs
Oil change
O2 sensor
Tune up
Brakes & Rotors
Identified the leaks (engine and transmission)
Changed belt
Replaced the crankshaft seal
Flushed the rear differential twice (it was ORIGINAL, 10-year-old fluid and had metal shavings in it)
Replaced the transaxle fluid

My car runs like a top now. There’s a mechanic near Old Seward and Huffman that works out of a gas station. That’s the place to go.

A mechanic is supposed to diagnose and fix problems. Big O’s did neither. They charged me $198.25 for an oil change and fluid check that I could have got at Jiffy Lube for $50.

Oh. And when i called the manager today, he said "well, we didn't do anything to it" .... that was my point! And he said that, yes, it was a fuse, but the $950 part would "go out eventually."

Joel A.

12/04/2014

Overall

I doubt a shop could be more honest or professional. They fixed my 4WD on my truck for far less than I expected.

alaskarocks

03/16/2012

Overall
The best auto repair shop arou...

The best auto repair shop around! All the mechanics are highly trained. Everyone is nice and very trustworthy! I have used this shop for 10+ years and I wont go anywhere else!

littlefoot

12/22/2010

Overall
Amazing

This place is the only place I will take my car. I was broken down on the road they got a tow truck to me right away. They took my extended warranty I didnt have to do anything. They were fast with quality work.

jacobmccamily

06/01/2010

Overall
Jacob McCamily

This is the only shop I will take my vehicle. They are trustworthy people who are not out to just make a buck. They have always gave me honest information. At first before i got to know this company I use to shop around and have found every time that they were the cheapest. In one occasion they saved me 1000 on a repair that a different shop told me had to be done When actually it was not the problem. Go in there once and you will never go anywhere else again.

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