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Arctic Import Repair

Map & Directions
(6 Reviews)

512 W Intl Airport Rd, Anchorage, AK 99518

(907) 277-3399

OPEN NOW
Today: 8:00 am - 6:00 pm
23
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
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Expert Technicians Foreign Car Specialists

General Info
Serving Anchorage Since 1986 Looking for a reliable and trustworthy foreign auto repair shop? Look no further! We offer expert technicans and all-inclusive service for all European and Japanese makes and models. We also service Ford and Chevrolet trucks. We deliver only the best quality at a fair price.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours

Services/Products
  • Import & Domestic Auto Repair - Full Service Facility. Japanese, Foreign, Imports, Trucks, European, Performance Cars, Import Cars
  • Diesel Fuel
Brands
A1 Cardone, Audi, Chevrolet, Ford, Honda, Isuzu, Mazda, Mitsubishi, Saab, Subaru, Toyota, Volkswagen, Volvo
Payment method
master card, visa, cash, check
Location
International Airport Rd. Between C. St. and Arctic Blvd
Neighborhoods
Taku - Campbell, Campbell Park Acres, Northland Industrial Center
Amenities
Friendly & Caring Service to Anchorage for over 20 Years
Category
Auto Repair & Service
Other Information

Specialties: Japanese, Foreign, Imports, Trucks, European, Performance Cars, Import Cars

Reviews

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Water S.

10/06/2017

Overall
Expertise
Professionalism
Promptness

Take extra comfort in selecting any other shop. Don't believe the Facebook friends and Google buddies comments - instead take a look at the salvage yard the shop has. Those cars aren't fixed and either are cars like mine. I paid for the snake oil that sounds like customer service but only masks the greed and lazy desire to make an easy buck. The shop wants to put time into job that is quick and pays and hopefully recycles a part from the trash cars on site - but anything with labor hours that need dealer specs, need real skills/certs, or a run to the part shop ends in a 'favor' or reschedule to get to quick cash. This leads to many tinker tries and lots of snake oil salesperson crap that doesn't properly repair a vehicle

Anchoragegal

12/14/2011

Provided by Citysearch - 
Overall
do not trust this place

A friend recommend Arctic Import Repairs to me, at first I was very please with the ease of getting appointment and the friendliness of the staff. My first problem came after transmission work . When they put the transmission back in they forgot to replace the bolt that holds the battery into place. I was stranded without a clue what was wrong. I had to tow my car a buy a new battery. It wasn't until a friend looked that he realized that was the problem. I figured one mistake, everyone makes them right? Well turns out they make lots of mistakes. A few months later my head lights were acting very strage. Some times they would work and sometimes only one would or the other. I explained all this to them. Instead of fixing anything or even calling me, they replaced 6 bulbs and charged me $240. Something I could have easily done for $25. And a week later my left head light was out again. I decided to leave it at that and switched mechanics

nanareth

11/12/2010

Provided by Citysearch - 
Overall
Great Service and Help When Needed.

Bruce and his staff have been very honest and forthright anytime , my husband or myself have taken our vehicles to the shop. They have loaned us vehicles to drive while ours have been in the shop and have given me rides home from shop when needed. They have helped us by allowing us to do installments when needed. I believe they are a reputable business and have had no issues with either their work or prices. Thank you to a kind business man and his great crew here in Anchorage.

clsak

07/13/2010

Provided by Citysearch - 
Overall
Very Dishonest Repair Shop

My eighteen-year-old daughter worked throughout the summer to purchase an older Subaru from a retired teacher. The vehicle had been in storage for a few years and only driven a little. There were no leaks and was in good shape for an older very clean used car. There were leaves all over the vehicle from the trees that were nearby the carport where the vehicle sat, except for the few times it was driven by the owners handyman. Unfortunately, the engine light was on when she bought it.

I drove the vehicle to Arctic Import Repair on International Road. I told them I was spending my daughter’s summer money so I needed an estimate first.

About four hours later, I asked how things were going. The counter person went to the back and then came back up front. He explained that the engine had been power washed by the seller, so they had blown out the engine with compressed air and reset the error codes while it idled to dry, but the engine light had come back on. Then he shared he didn't have the sensor in stock because it was a dealer part, but if I brought it back after the weekend they could replace it and see if the light would remain off.

I went to Subaru and the service person showed me the sensor, which was located immediately below the cowling and some other things. Below the cowling were spider webs, dried leaves, and dust and dirt. It was clear my knock sensor hadn't been wet or blown out by compressed air. It was clear the story shared by Arctic Repair was fiction.

I drove the car to Specialized Auto Import Service about 2 blocks down the road from Arctic Repair. About two hours later, the car was ready to be picked up, repaired, and they had taken the liberty to make a list of maintenance priorities my daughter should budget for. I was pleased, and the repair had cost what I had paid Arctic Repair, less the parts.

Arctic Repair, in my experience, are dishonest. I will never trust my vehicle to them again. This is the shop we have all been warned about.

mt5045

12/10/2009

Provided by Citysearch - 
Overall
Good service

I've taken my car there for four years and have no complaints -- and I am not easy to please. They have always done the work on my car quickly, explain what's wrong clearly and have been honest. My friends use this shop too. I am guessing they may cost a bit more than some but I've not taken my car elsewhere so don't really know.

upspilot

09/02/2009

Provided by Citysearch - 
Overall
Very bad service - avoid this shop

I've had an older BMW being repaired at Arctic Imports for 3 months now, and still no resolution.

They have over 30 cars in their lot that are awaiting service, they don't return phone calls, they constantly ask ""can we call you back later;"" they're simply fat, dumb, and happy being one of the few large import repair shops in Anchorage.

My BMW needed nothing major done that would take 3 months, while I've racked up over $800 in car rental charges. I called them weekly to spur them into action, to no avail.

Finally I walked in-- 3 months after I originally brought my car in-- and said ""we're done, I'm here to pick up my car."" They did, but offered not one apology or word of regret for their terrible customer service.

The worst service I've ever had at an auto repair shop.