Allure Day Spa & Hair Design
142 W 5th Ave, Anchorage, AK 99501
Allure Day Spa and Hair Design
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My husband wanted to surprize me with a spa day for my birthday. He dropped me off at the front door and told me nothing else. After my facial and manicure I went to leave and paid the bill. I was pretty upset because I had been watching my budget. Our dinner was ruined since I was upset about buying my birthday spa day, and he couldnt understand why I was annoyed. As it turned out, he had paid a week before, but the girl at front charged me none the less. Not in the least bit interested in returning.
They are absolutely terrible. Yes, they do have a nice looking establishment, the rooms are perfect, comfy, accomodating and relaxing. But the staff is very below average. My fiance and I both got the 80 minute massage and I felt like the girl doing mine had little to no experience in the massage field. I asked for extra attention on my feet and legs, which did not happen, she merely skimmed over them with lotion for a minute or two. She didn't use any of the usual massage techniques or ask any questions about what and where I wanted massaged. She started my 80 minutes before we talked about any health problems, before she had the lotions out, and before I was even undressed and on the table. Which left my massage time at 63 minutes. I asked to speak to a manager because I felt I absolutely did not get my money's worth, and the very young, inexperienced, rude, receptionist told me the only manager was on vacation for 2 weeks. She said I had to pay, even though I was absolutely not satisfied, and if I thought it was necessary I could come back when the manager was available and she could give me a 10% off my next visit. I told them that was crazy, and I would come back, but not for 10% off my next visit. As I was walking out the two girls called me a b*itch when they thought I could no longer hear them. Please do not waste your money here!