3801 University Lake Dr Ste 300, Anchorage, AK 99508
02/02/2012Provided by Citysearch -
THIS IS THE WORST PAIN CLINIC I HAVE EVER BEEN TO! They could care less about their patients, they dont listen and you either do things their way or your out. They dont allow you to give any input into your own care. I tried to explain to them what was going on and they turned a deaf ear to me and went ahead with their plan for me, reguardless of what I had just told them. I can not wait to drop them and go someplace where the doctors and assistants have some compassion, because it sure isnt here. DO NOT GO TO THEM FOR PAIN MANAGEMENT, THEY SUCK. They force to do it there way or you can suffer. I was taught that a doctor was suppose to be compassionate, and caring, but this place is cold and the whole staff lacks any compassion at all. I wouldnt take my dog to them.
10/10/2010Provided by Citysearch -
THE WORST. They herd you through like cattle and only want to get into your pocketbook. Hit you up for money at every step of the way. NOT a preferred provider and their fees are astronomical. Traveled from Kodiak because no ortho on island - biggest mistake of my life. You aren't seen by a doctor - only a nurse practitioner who will said I had a torn disc but didn't explain who what when where how or why. Had to learn it all myself on the internet back at the hotel. Doctor only does epidural and you meet him for 2 min. They dropped the ball on so many things concerning my visit - they are so busy trying to make money they blow it on care. Staff rude and dismissive. The fact that they are not a preferred provider says it all. Every big reputable place is a preferred provider. They are obviously only interested in revenue. They give you a form when you leave asking you to evaluate your experience and I truthfully blasted them and then got a blah blah letter in response. They obviously don't care -- just out for a buck. STAY AWAY!!
06/23/2010Provided by Citysearch -
I had terrible back pain I couldn't even carry my infant. I had to take him to daycare because of the pain. They wouldn't even see me because my doctor was out of town and they don't ""share"" patients! In other words if your doctor is out of town you don't have a doctor! I couldn't believe it! Also they are rated as a hospital so they can bill you hospital rates which are triple what a clinic charges for the same services. I had a spinal epidural which cost me $300 in a clinic I used to go to and it was over $1500 here for the SAME procedure. They made a huge deal out of this typically simple procedure. When I asked for more detail about my bill (the bill came with one line for the whole thing) they gave me a phone number that went to answering machine that actually said they don't check these messages! At that point we wrote a letter requesting more information about the billing (not even complaining just wanting it broken down more) they sent me a letter saying I was no longer allowed to be a patient. Amazing! How do business opperate like this and still make it. Alaska has so many great Orthopedic surgeons I urge you to take your business elsewhere. The spine institute doesn't have any equipment that any other clinic doesn't and they clearly are not interested in the patients care.