Do not rent from this place. Twice they have offered me a studded tire car without disclosing upfront what the additional charges would be accurately in addition to roadside services that they don't apprise you of.Both times I had arranged for the rental through and online reservation service which I have no problem with, however I do with Dollar. The first time I noticed that my rental price for one day had dramatically increase and I asked why. It was then that the clerk told me about the additional charge of $28.00, since it was a one day rental I let it slide. The second time I had a rental rate for four days of $14.00. Again when I went to the counter I was asked if I would like a car with studded tires, I asked what is the additional fee. The clerk said, " It's 30.00 but I can give it to you for $19.00." I took that as it would increase my daily rental rate from $14.00 to $19.00. It was until I went to extend the car for one more day that I found out I was being charged $53.00 a day for a compact car.I had a conversation over the phone with the manager and said you need to have your clerks be more upfront with these additional fees. I told her I wasn't happy and I was going to be writing a bad review, so she started making all these concessions offering me one day free studded tire ($19.00) and a refund on a roadside assistance package of $6.75/day that I was never informed of. ($27.00) I said, Fine, but I am still going to write a bad review anyway, and I could have got a better deal at Enterprise." She immediately said, "Well then I won't be giving you any money back." I will not rent from them ever again.
Great customer service , my car was very affordable and I save a ton of money renting from them!I would highly recommend them ..Family owned and operated ...
Abusive staff. Was cursed out multiple occasions by these people in trying to resolve a problem. The manager has no respect for women let alone a loyal customer. They dishonor their word, and are thieves. Beware of parting your money with these jokers.
Totally lied to our group from time of signing for the vechicle with employee Cristy at the front desk to when we got the vechicle and speaking to the manager. This team of enterprise employees was ONLY concerned with getting us out the door so much so we never even had insurance on the vechicle for the whole week of rental. After the week of rental we discovered we had no insurance on th vechicle do to both Cristy and a manager lieing to our face making us believe we did. Our group all witnessed there actions and neither of us will EVER use Enterprise again
My wife call to ask some questions and hard of hearing ,talked a man on the phone extremely rude ,if they want business, maybe they should work treat customers with respect.
Our goal is to give you the best service possible. We hope you have a wonderful trip to Alaska. Have fun planning your holiday. Let us help you take one more thing off your plate...your clean, reliable rental car.
The windshield on the car cracked because of the weather, so they called me and said they were charging me $250 for the window which I had nothing to do with. Needless to say after calling my insurance agent I found out that not only does my insurance cover the rental car but there is a law up here that says you aren't responsible for act of nature. So enterprise was trying to steal $250 from me.
I had a great experience with A1 Car Rental and working with Stan, the owner. He is a 'get it done' kind of guy, straight forward and easy to deal with, he will rent you the type of vehicle you want and need for a great price. He even gave me a car with studs on the tires "in case it snows". He makes the transaction easy, prices are exceptional. I travel to Anchorage often on business and will only use A1 Car Rental.
Rented in Washington state, 5 star ,rented in Kona Hi, 5 star,rented in anchorage Alaska wont ever be that stupid again, totally misleading and I will go out my way to let everyone know. Ross / Alaska
Our experience was fantastic! Everyone in the office was exceptionally friendly and helpful. Our agent, Dillon, went out of his way to provide exceptional service. I highly recommend this location and Enterprise Rent A Car. They pick you up which saves time and money on taxis! Excellent customer service!