In my opinion the customer service is terrible, the service manager is new and he fought with me over a clerical error for $75.00 by their staff. Either empower him to fix things or eliminate the job. I am going to the BBB to file a complaint and will also go every step of the ladder up Toyota for resolution.
Do not rent from this place. Twice they have offered me a studded tire car without disclosing upfront what the additional charges would be accurately in addition to roadside services that they don't apprise you of.Both times I had arranged for the rental through and online reservation service which I have no problem with, however I do with Dollar. The first time I noticed that my rental price for one day had dramatically increase and I asked why. It was then that the clerk told me about the additional charge of $28.00, since it was a one day rental I let it slide. The second time I had a rental rate for four days of $14.00. Again when I went to the counter I was asked if I would like a car with studded tires, I asked what is the additional fee. The clerk said, " It's 30.00 but I can give it to you for $19.00." I took that as it would increase my daily rental rate from $14.00 to $19.00. It was until I went to extend the car for one more day that I found out I was being charged $53.00 a day for a compact car.I had a conversation over the phone with the manager and said you need to have your clerks be more upfront with these additional fees. I told her I wasn't happy and I was going to be writing a bad review, so she started making all these concessions offering me one day free studded tire ($19.00) and a refund on a roadside assistance package of $6.75/day that I was never informed of. ($27.00) I said, Fine, but I am still going to write a bad review anyway, and I could have got a better deal at Enterprise." She immediately said, "Well then I won't be giving you any money back." I will not rent from them ever again.
The worst loan company ever work with it. And costumers services sucks totally. They treat you like a dirt. I will never deal with them anymore.
Great customer service , my car was very affordable and I save a ton of money renting from them!I would highly recommend them ..Family owned and operated ...
Totally lied to our group from time of signing for the vechicle with employee Cristy at the front desk to when we got the vechicle and speaking to the manager. This team of enterprise employees was ONLY concerned with getting us out the door so much so we never even had insurance on the vechicle for the whole week of rental. After the week of rental we discovered we had no insurance on th vechicle do to both Cristy and a manager lieing to our face making us believe we did. Our group all witnessed there actions and neither of us will EVER use Enterprise again
Rude, belligerent thought they were on a drunken rant. Very unprofessional. I will never go to this place looks like its a junk lot.
I Bought a car for my girlfirend 5 years ago and it is still running like a champ!I will be a repeat customer!!
My wife call to ask some questions and hard of hearing ,talked a man on the phone extremely rude ,if they want business, maybe they should work treat customers with respect.
This one of the best to buy a car. The people are very honest and easy to work with. Highly recommend!!
Our goal is to give you the best service possible. We hope you have a wonderful trip to Alaska. Have fun planning your holiday. Let us help you take one more thing off your plate...your clean, reliable rental car.