I bought a new Kendon combo trailer in April ’12 and have put lots of miles on it trailering my bikes to racetracks and other places. Very happy with the trailer and build quality. I lost my standard loading ramp last month. I checked on Kendon website and found that they have introduced a new “deluxe” loading ramp, which is a “better” version of the standard loading ramp. Per the description, the best part was that it was designed to be compatible with all 2003 (and newer) trailers. I promptly ordered it from my local dealer. The ramp arrived; it had excellent build quality and worked well loading the bike.Now the bad part – Per Kendon, the deluxe ramp stores underneath the rear section of the trailer in the same place as the standard loading ramp. This is NOT true. The ramp does not fit under my trailer. I contacted Kendon customer support and explained them the issue. They asked me to email them some photos, which I did the same day. Waited for 5 days…no reply. So I called them again and the customer support rep told me that he will talk to the engineer about the issue. Three days later got an email – “We have confirmed that the ramp is not compatible with the combo trailer. Your best solution is to store the ramp in the car”. Is that the best they could do?!! I paid extra for their high-quality trailer and their “high quality deluxe ramp”…and they tell me that I have to store the ramp in the car?!! My car does not have space for the ramp and there is no way I am putting the ramp on the trailer and securing it with tie downs! Since it is their fault, I replied them back saying that they should exchange the ramp with a standard ramp and refund me the difference. Guess what….no reply from them since 3 weeks! The description on the website still says that the ramp is compatible with all trailers. Buyers beware…do not buy this ramp! If a company can’t stand by their product, then I don’t want to deal with them. I am looking to buy aluminum wheels and radial tires for my trailer and I am definitely not gonna buy the ones that Kendon sells. Who knows…they may not fit either!