We stayed her during our visit to Disneyland last October, and we will for sure stay again. Clean hotel with friendly staff. It's a plus they have their own shuttle to Disneyland too!
100 W Glenoaks BlvdGlendale, CA 91202
I stay here every time I'm on a business trip in the area. I always like to stay at this chain of hotels, this one is one of my favorites. It's cl…
Had a decent stay. There are just way too few blankets on the bed. They were too short and when you pulled them up to cover the top part of your body, your feet got exposed! They were also so very thin! Another issue was the eggs at breakfast seemed very factory made. Not fresh and rubbery. Bacon would also be a great addition. We had also told housekeeping that we DID NOT want anyone walking into our room...greasy and when we got back from Disney late our room had been cleaned. Sorry to be so negative...I didn't dislike it completely. There is a young girl that works behind the counter named Jasmine who was awesome. She was so kind and made us feel very welcome!
Let me start off by saying that the managers are as dumb as they are stupid. I would not recommend this place to an enemy it is ran by unprofessional morons with no people skills. non friendly dumb asses.do not come here or you will be ripped off you will not get your security deposit back. And you will not get your things from your room if you get locked out unless you pay. Roach infested bed bug heaven.and its not beter then most.its a hell hole
See letter below that I wrote to Costco Travel:Having been a member of Costco for 20 years and purchasing vehicles and appliances through them, this is the first time my family has taken advantage of the travel option. We were excited to plan a Disneyland family vacation at a reasonable price and have the option of staying off the resort at an approved Costco Travel hotel. Disneyland was wonderful! Our kids were appreciative of our 3-day Park Hopper passes and had a blast. The hotel, however, was (for lack of a better term) disgusting. ���� I have heard positive comments about the Anabella Hotel and was excited to give it a try. Maybe it was an accident, maybe people traveling with packages received run-down rooms, but it was so bad we didn't even want to sleep in the beds! Attached are pictures that will show you just how dirty this room was. I have no idea how this hotel is even up to code with mold on the ceiling. Ironically, a week prior, my son had a skin test for allergies. The results showed he was allergic to 47 out of 50 environmental factors, one being mold. This made me extremely nervous, especially when we walked into the musty smelling room that was constantly humid, even with the "air" on and door wide open. Once again, how is visible mold able to meet building code?!I thought maybe I misread the hotel website's amenities and overview. I went back to the page to read "an award-winning first-class boutique hotel"....HARDLY! The quote "Divine, a sleep experience including pampered bedding, luxurious pillow-top mattresses, and plush-duvet covers in selected rooms" show what guests are to experience. Ours were creaky, uncomfortable, and covered in an old polyester comforter, and sheets that were as thin as tissue paper. I'm guessing we were not in a "selected room", but that shouldn't compromise cleanliness. The "elegant granite bathroom" had broken shelves in the shower with very sharp edges that my young boys could easily hurt themselves on. The refrigerator would not stay cold, the ice maker on our floor was broken, the hair dryer that was suppose to be there was non-existent, and poorly patched holes covered the walls and doors. The carpet was FILTHY and stained, the closet door track was filled with black dirt and hair that was not mine, and the wall unit air conditioner did not work. The unit was loud and on full blast ALL night because of the moisture and heat we felt in the room, but no improvements were made. Keep in mind that this is January, not summer. The glorious pictures shown online for The Anabella Hotel is a complete misinterpretation of what the hotel really is. I would go as far as saying false advertisement. I feel compelled to advise Costco about this incident as I know Costco is built on customer service. I would have rather spent extra money and not booked through Costco Travel in order to stay in a place I could at least be confident was clean. I promise I am not a person that complains or writes numerous emails similar to this one. :) The hotel room really was dirty and even felt unsafe. I looked on Yelp and saw many similar experiences to ours. So, it's not just me. LOL! Had I booked directly with The Anabella Hotel, I would have immediately asked for some sort of compensation or looked at staying elsewhere. For my kids, husband, and the sake of wanting to enjoy our trip, I stayed positive and tried not to let it bother me. Hence, this email post-trip.
The hotel has great potential, but needs some work. The open areas are nice. There is a beautiful warm fireplace that is lovely to sit near. However, the rooms are dingy and old. The carpet was filthy. The service is mediocre. I wouldn't recommend this hotel at this time.
Every time I come here I get mistreated they don't like the way the towels are clean when you busy check out of the motel they don't give your money right I like to steal money from you change the door knobs when you don't when you check in they want to prove you're wrong you're always right the customer service is bad they needed all of them to be fired the Army is still the owner of the property as to be Beyond this the song the hotel needs to be shut down permanently they don't have no elevators working and like to stick disables up on the 3rd the 3rd and 2nd floor they are wrong
Very nice convention facilities with plenty of seating to meet up with people. Rooms are nice and there's a Starbucks in the lobby that also has a lot of food choices.
Very nice hotel right near the Anaheim Convention Center and Disneyland. Rooms are spacious and if you're on a high enough floor, you can see Disney fireworks. They are well set up for the business traveler and the family on vacation.
BWPP was a great value. We had a room with 1 King with the sofa pullout. We stayed 2 nights and had no problems. Parking was a breeze, and multiple elevators on property was nice. Breakfast was decent. Nothing extraordinary, but at least they had protein options such as eggs, ham, and yogurt (it looked like they may sometimes offer Oatmeal too since there were toppings for oatmeal, but we didn't see any oatmeal the morning we ate breakfast there). BWPP is 1 of the 2 closest hotels to the crosswalk to the Disneyland Transit area. The decor is pretty outdated, but I don't care about that. I care about cleanliness (check), comfort (check), & location (triple check!) The pull out sofa bed was NOT comfortable, but they rarely are, it was was perfectly fine for my 5 year old daughter. The bathroom was in good shape and there was plenty of hot water. The room also featured at very large mini-fridge...it had a microwave too, but we had no need to use it. The closet was a good size, and I was also appreciative of the ample drawer space and HIGH placer to stash stuff on top of the TV Armoire (which is always important when traveling with a toddler!) This hotel will definitely remain high on my list to check availability and pricing for future trips to Disneyland, with and without the kids!
We stayed in a Parlor Suite for 7 nights. Overall we were pleased with our stay and Desert Inn will remain on our list of hotels to price check for future Disneyland visits. Parking is $9 extra per night (plus taxes) and parking is VERY limited for the number of rooms. There is a valet option if there are no spaces. Cribs are an additional $10 per night plus taxes. The cribs are not "Standard" size cribs (smaller than your crib at home, but slightly bigger than a pack n play). You may want to bring a breathable bumper if you have a baby who likes to put their feet through the slats. The Parlor Suite has a front room with the pullout couch, small table, and TV with stand and 3 drawers, plus an open storage area, there is also a window to the front walkway. There is an actual DOOR (so many other hotels have a sliding door w/ translucent glass that lets the light into the extra room which sucks when you're trying to let the kids sleep and there is light streaming into their room from the parent room!) There is also a fan that pulls the air from the parent room into the front room which is extra awesome because we could leave the door closed and not worry about the temp in the front room getting crazy. The front room does have room for the crib when the sofa bed is pulled out, but it blocks the door, so don't expect to be able to leave the hotel room if planning to use the sofa bed pullout PLUS the crib in the front room.The back room had 2 Queen beds, a TV w/ stand and 3 drawers, a desk, and an armoir with the fridge on the bottom, the microwave on top, and then a shelf above the microwave. The bathroom has the sink in the room with the toilet/shower separate. Water pressure was standard hotel quality (poor). There is also a window in this part of the hotel room (which had a view of Disneyland Fireworks!). The beds were NOT comfortable, we ended up splitting up and each taking a separate bed because we were both tossing & turning so much with the uncomfortable beds. The room was pretty quiet, either we didn't have loud neighbors or the room was pretty well sound proofed. We were on the 5th floor (top floor) so no one above us probably helped as well. Decor was older but clean and fine. There was not quite enough drawer space to unpack everyone completely, but i know most people don't stay for an entire week. The "closet" is an open space with a bench...I like having a closed off closet to throw the daily dirty clothes in and close the door but it wasn't a huge deal lacking a true closet.I Mentioned above that our room had an awesome view of the fireworks at Disneyland. There is also a rooftop viewing area for the Fireworks. We never made it up there during Fireworks so I don't know if they also piped in the music like over at the Grand Legacy's Rooftop lounge. One annoying thing was people going up there to smoke and then making the elevator walkway stink like marijuana &/or cigarette smoke. Also, room keys don't open the door to the rooftop deck, so I had to go down to the front desk to get them to send someone up to open the door when we found it closed and wanted to check it out.The complimentary continental breakfast is nothing to sing about. Hard Boiled Eggs, Instant Oatmeal, toast, cereal, muffins, danishes, juice, milk. And every other day they had plain bagels. There are only 2 elevators at the hotel. The one at the front only services floors 1-3, the one halfway down the hotel services floors 1-5. At Check-in (around 4pm) there were no luggage racks to be found so that made dragging our kids & bags up to the room cumbersome. Later on I did notice they have about 5 or 6 luggage racks so we just missed out on them (but were able to use the luggage racks on check out day, thankfully!)Location for this hotel canNOT be beat, one of the 3 closest hotels to the transportation hub at Disneyland ... which is why we chose this hotel in the first place (we wanted a close hotel, with a 2 room "suite").