First of all, anyone stating that this pathetic company has a great customer service department is fabricating a review on behalf of Gateway One! Otherwise I honestly feel sorry for them, I can't imagine being the client of any company that makes this predatory financing "chop shop" seem easy to work with! DO NOT FINANCE A CAR THRU THIS LENDER. There are many others that will not make your life a nightmare! Just to name a few "issue" of experienced: making a mistake on the loan where I was overcharged for months - they have not reimbursed me or credited the account 3 yrs later! I purchased a vehicle on-line/out of state - they financed the vehicle before I received it (took over a month!) The wrong model was sent.. however they still continued enforcing the loan amount for the more expensive vehicle that was advertised but I never received. Almost 3 yrs later... not fixed! Just to break free from this "burden", I've been trying to call to pay off the loan for just over two months. I've called HUNDRED'S OF TIMES... nobody knows where to send me!!?? I either am placed on hold for hours, or am hung up on. If I'm lucky, I'm transferred to a random department that can't do anything for me.I HAVE NEVER had such a hard time working with a company - esp. when I'm trying to pay off a loan! I'm about to waste a few more hours of my day her shortly and speak with the most incompetent, unprofessional group of "CSR"S", Collectors, and possibly even a supervisor that wants to prove you wrong, until the opposite happens and they "hang up on you"..'m asking executive level management to get involved - your company is falling apart and ruining the lives of honest hard-working people!!
We had to stop here to get more money for our trip. Staff was very friendly, helpful, and nice. Bank was very clean. There was a long wait in line!
Horrible service! I waited 30 minutes, then someone who came in after me got serviced before me! Will Never go back!!!!
This company only relies on family and friends to suck in money. They tell you that they have this many programs that'll save you money but its all lies. They just want you to spend money right now so that they THEMSELVES can benefit from your money. Its a shame so many people had been effected by this company. These people are the most dishonest and rude people I've ever met. But they hide it under jokes and smiles..which doesn't work on me. Shame on you. And shame on you Michael Mendoza.
Mr. Gonzalez really has profound knowledge about Retirement Planning, College Planning and Life Insurance Planning.