I had a very good experience with the staff and the manager, Danielle Cavish, at this location. I'm retired from law enforcement and I am working as a private investigator. I alway need a car for surveillance. Dannielle and her staff alway tries to meet my needs at a reasonable Costco rental rate.
Very friendly staff, even though I was early getting to the office everyone was polite and let me know that they would be open soon. You could tell that they were busy trying to get the vehicles that were reserved ready to be picked up. When the doors were unlocked(early) the counter staff was very efficient and professional. Even though there were 6 customers dropping off or picking up vehicles the staff was smiling and very upbeat.The agent that worked with me was very thorough and quick. He made sure that I understood the paperwork and the features of the vehicle, and even though he had been at this location only a couple of days he helped me with directions back to my hotel. They upgraded us to a Grand Cherokee which was a pleasure to drive and has even made me think about getting one for my wife when we replace her old Caravan. I was very impressed with how smoothly everything went and will recommend Enterprise anytime I get the chance and will use them in the future.
I rented from the Fullerton location. Johnny was great. They were busy and couldn't pick me up. So he gave me a free upgrade. It was almost empty and he gave me 10% discount on the fuel. I will always use Enterprise in the future. Thanks to Johnny.
The first day they did not have a standard car available, only large trucks and large SUVs. If I had known that I would have waited to get my car repaired as my car was drive able. They charged me about double for the first day, and then had limited selection the next day. Any economy car would Have been ok. The SUV they gave me was like driving a bus.
The young lady, Natasha was very nice and helpful. However, when I picked up the car she was alone on a Saturday. We checked the vehicle outside and looked at the gas gauge. When I returned to my hotel, we started to pak the vehicle with our lugage in the trunk. It was extream dirty with dirt clay as if someone transported clay from the earth. We tried to claean it however it would not clean up. the clay got all over our lugage, very expensive lugage. The inside of the vehicle I inspectedafter seeing the trunk, was filthy with litter. Outside was not washed and dirty, which I told Natasha that will be ok I just need a car. It seams the vehicle was returned the night before and never cleaned. I would give this store a one star. However, a 4 star on personalty of staff. I go to Anaheim about 6 to 7 times a year and would not rent at this store again.
This place is hassle free and the customer service is great! They came and picked my husband and I up and our two kids from our hotel and brought us to the rental office. The people were so kind and quick. We had a bad experience with Budget and this place really made up for it. We will definitely be renting from them again as well as referring others to this place. Great place and great people!!!!