538 S 500 E, American Fork, UT 84003
Orem Location : (801) 850-5454
Richfield Location: (435) 896-2000
Phone: (801) 850-5454
Licensed and Insured
Services: Speech Pathology, Housekeeping, Podiatry, Occupational Therapy, Mental Health, Physician, Clinical Laboratories, Physical Therapy, Dental, Dietary, Nursing Services, Social Work, Pharmacy
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My mother went here after a knee replacement. My MIL had stayed here before and it wasn't this bad. They seem horribly understaffed. They would put my mom on the toilet and leave her there for a long time . She was crying in the bathroom, and no one would come. She had to go down the hall in the wheel chair to try and find someone to help her go to the bathroom. She had to get herself off the toilet on multiple occasions. Even with notes up all over her room the CNAs would leave the room and not come back while she was on the toilet. It was taking almost 30 minutes to answer some of the call buttons. What if she had been choking, or had fallen? They couldn't get her pain pills to her on time. They also wouldn't send her pain pills to the new facility. We transfered my mom over to Cascades at Orchard Park and she is having a much better experience. STAY AWAY!!!
I recently had a total knee replacement surgery and spent two weeks recuperating at Stonehenge Care Center in American Fork. Their facility is excellent. During the first week, several senior management came in to see me to check up on my care and make sure I was receiving everything I needed. The nurses and CNA's were so caring and attentive...I really felt pampered and watched over. The cleaning crew came in daily to freshen up my bathroom and empty garbage, do my laundry, etc. Physical therapists came to get me daily to workout in their excellent rehab area and within a week, I could immediately see a big difference in my being able to walk. By the time I left, I was ready to go home and manage on my own. For any future major surgery, I will definitely go to Stonehenge in American Fork and highly recommend it to anyone who likewise may need such a service as well as Canyon Home Care and Hospice.
So many mistakes , too many to mention, and they have nurses who will lie to the patients, then lie to the staff saying they didn't tell the patient that. After 4 weeks of being there (my stay was suppose to be for 6 weeks) I asked for a transfer. My picc line was put in there and I kept telling them it hurt, all I got answered was "Do you need an anxiety pill, or would you like a movie", come to find out it wasn't even in the vessel and I had to get a new one put in, 3 in total. It was a nightmare from the first day to the last, The politics was unreal, Nurses telling me not to listen to a certain nurse and listen to them because they know more or they are a better nurse when it should be teamwork. I also watched abuse in the physical therapy room , I could go on and on,,,
My father has been there one week and fell
Hitting his head, hard.
No staff the dining room?
All residents with no supervision?
He is there for confusion! Weakness! stroke! Major fall risk....he is scared, combative, not a fun patient I imagine... BUT.... he is important to a lot of people!
Maybe they can just pretend it is one of their loved ones
No satisfaction or reassurance from administration...