Budget Plumbing & Rooter
390 W Main St, American Fork, UT 84003
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If I could give them 0, I would. This is also posted on my timeline.
I just wanted to share an experience I've had today. We are having AC troubles. We had a friend do an unofficial diagnostic on it and found that we need 1 lb of freon added. Yesterday, I called Budget Plumbing and Rooting because they were recommended to us. I was asked where we live, and told, "Because you live so far away, and it's our busy season, we won't be able to see you until tomorrow." Awesome!! "The window will be 2-6, and the tech will call you when he's close." Great!!
This afternoon, I called to make sure things were on track (1 hour before the scheduled time). "Yes, you're on the schedule. He'll call you in the next few hours." 4:30 rolls around (a mere hour and a half before the time was up). I received a phone call. The gist of the conversation: "Because you live so far out, and we've had some emergencies come up, and some people have quit, and a tech had a baby today, we won't be able to come see you for a week and a half," What the.... I said, "I'd like to talk to your manager." "He's on a call." I told her that this was ridiculous. These issues DIDN'T all happen in the last 2.5 hours. She told me she'd call the manager right now and have him call me back. 10 minutes later, I called HER. "He said he won't be able to talk to you and there's nothing we can do about it except reschedule you."
Uh, no. The lady I talked to was pleasant, even when I was getting upset, but their business practices are bad. I was told that their commercial contracts take precedence, that there were emergencies. My frustration is that they didn't think enough of me to let me know that they couldn't get to me in a timely manner (they did NOT have 1.5 weeks worth of "emergencies" pop up between 1 and 4 this afternoon), that the manager refused to talk to me, that the lack of techs wasn't taken into account (they had left a few weeks ago) when they told me today would work, and that I was basically told my business wasn't a big enough check to worry about. I would strongly suggest not doing business with this company. It is obvious that they are more interested in commercial contracts than the residential ones.