Dale's Texas Auto Glass
2611 SE 10th Ave, Amarillo, TX 79104
BEWARE. Worst business interaction I've ever had. I give one star only because this app won't allow zero or negative. ... I was channeled to Dale's thru buying an aftermarket SUV liftgate glass. By the time I met "Dale" I had already paid over $500 to the online replacement glass outfit.
Throughout the transaction, Dale often did not answer phone calls, stood me up for appointments, and ultimately did a horrible job. (I must say, he was friendly while providing abominable service.) In the end, after he had left components off the finished product, damaged the lift glass hinges, and made the glass where it did not close properly, he finally admitted he "had never done this particular glass before."
The attached photos show:
(1) the unpainted trim (who does that?!!) and missing logo medallion (he told us he would return our old logo to us, but never did);
(2) missing interior trim for wires (he just taped the wires!);
(3&4) appallingly wide gap in the fit of the closed glass.
Unfortunatly I have to add a star to review but this man deserves no stars what so ever he took 8 months to give me my windows after I had already paid for them he does not know what good customer service is it is RIDICULOUS how many times I had to call this guy and he would never answer his phone I had to call his dad to get his attention and after that he yelled at me for calling him he finally gave me my windows without installation which I also paid for so now I have to go elsewhere to pay for that this is beyond the worst service ive ever had and I even had alot of people tell me they never received their glass after they paid him so he pretty much steals ur money DO NOT GO TO THIS MAN !!!!!!!!!
HORRIBLE customer service. Not only was Dale hot headed but he did not do the job right and did damage to my vehicle. After swearing by his 15 years of experience it rained that night and my window leaked. Do not take your vehicle to him, his work is very unreliable and he will not take responsibility for the damage he WILL do to you vehicle! I only gave Dale's business a star because I had to or my review would not post.