101 Westgate Pkwy, Amarillo, TX 79121
Phone: (806) 356-0963
TollFree: (877) 211-9810
Parking: Lot, Private
Bike Parking: No
Wheelchair Accessible: Yes
Price Range : Average
No coupons available
I just left your store in Amarillo TX I was looking looking for an Otter box cover for my mobile phone. I saw 6 or 7 employees in that area only 2 were helping customer's the others were visiting after going from shelf to shelf, purposely, looking puzzled no one offered to help. At that point I went to where 3 were visiting stood about 4 feet away and stared till one tore himself away to tell me you don't carry any covers for LG Vista phones. You can bet I will tell several people that I wasted 15 minutes of my life in your store being ignored.
Wow. I had to exchange something I bought online. I was dreading going into the store, so I put it off about a week and a half. To my surprise, the transaction was handled very well. The girl at customer service was so nice. She had kind of a super hero hairstyle, with a blonde streak in front. She was so nice to me. On top of that, she actually knew what she was doing.
I'm telling you, the art of customer service is a dying one. Many of my friends will just eat the cost of a purchase rather than going in to deal with some horrible person at the customer service counter. I've been talking up my Best Buy customer service experience to everyone I know. Maybe they should offer to customer service training to the other businesses in town. I could suggest a list. *grins*
Because of this experience, Best Buy will be my first shopping choice. They're doing it right, and I appreciate it so very much.