I will never in my life come here again!!!!! I spent $70 washing my clothes and i go to the washers and there are Cockroaches all over my clean stuff in the washers! Then i tell the lady and she says "do you want me to restart them?" No i dont want you to restart them tbis is nasty!!! I didnt even want to grab my clothes out of the washer there were so many!
I will never in my life come here again!!!!! I spent $70 washing my clothes and i go to the washers and there are Cockroaches all over my clean stuff in the washers! Then i tell the lady and she says "do you want me to restart them?" No i dont want you to restart them tbis is nasty!!! I didnt ev…
The washers were clean and easy to use. The laundry mat was typical. The only problem I had was a drunk man and he was not offensive, just a little too friendly.
Owner is a complete idiot & has idiot manager who does not know how to deal with customers. I gave my pants to be cleaned. When I was going to wear them i noticed broken buttons and 3 areas of damaged. I went back and the manager Lucy told me that I damaged those pants by myself and it is not their fault.I met the owner and he kept telling me the same thing. Well its hard to beat the combination of stubbornness and illiteracy. Pls do not waste ur time because:1) They do not provide any receipt when u drop off clothes. So if something goes missing later u cant recover that.2) They do not check your clothes before accepting them & so if damage gets done by their machines, u yourself will be held responsible.3) Owner is stubborn & illiterate. He says he is is business for 35 years. I say he does have a business but without any principles. No customer service.I wanted to sue him in court but my family said just leave it there. So here I am trying to save u from bad business practice.
Poor quality, return dirty and ruined clothes
I decided to try this place because they are close to my home. What a huge mistake! I was needing a couple of holes repaired in a blanket that was sewn by my mother many years ago. I am not sure if it is customary for businesses to require items be dry cleaned before the alteration but this business does. I was not happy about the added charge which should have tipped me off to take my blanket and run. Instead I proceeded with the dry cleaning/alteration. I dropped the blanket off on 9/26/14. It was promised to be finished on 10/6/14. I went in to pick it up on 10/10/14 and I was told that it wasn't finished yet. They told me it should be ready on Monday 10/13/14. I called back several times and was told my item still wasn't ready. Finally, I called on 10/22/14 and I was told my blanket was finished and ready to be picked up. I went in on 10/23/14 and there was no problem with the pickup. The cashier did apologize for it taking so long to get my blanket back. When I took my blanket out of the bag to inspect it, the first thing I noticed is that it had a funny smell. When I looked at the first smaller hole that was repaired, it looked like it had been sewn by an 8 year old. When I found the second larger hole (about 2 inches long and 1/2 inch wide) the safety pin was still in it and the hole had not been repaired. For them to have my blanket for almost a month and not even fix what I had asked is ridiculous. However, part of me is glad that it wasn't fixed because it probably would have been worse looking than the small hole. This business has provided the absolute worst service I have EVER received.
Tell your best friend to run like hell for the door!
Rude service and by far one of the worst places to take dry cleaning.
Avoid this place. they will ruin your clothes and your day with rude service.
I would tell my best friend to go somewhere else. I took a brand new expensive cocktail dress to be dry cleaned. They ruined the dress then avoided talking to me for a month. Somehow they sent it to the other store and the employee at the other store was rude and combative. I will never take any sort of dry cleaning or laundry to either of these locations again. Terrible service and rude people.
I have used Doche cleaners many times, simply because they are the conveniently located near my house. My latest and last experience, I informed the older lady working the counter, who is the owners mother, that they had broken a few buttons on my clothes, and to simply be gentle with some expensive shirts I was having cleaned. She became very angry and confrontational. She informed me her daughter was the owner, I guess in her attempt to win the argument she started. I took my clothes and left. This particular Doche cleaners does not do a spectacular job in dry cleaning clothes, definitely not good enough to put up with this type of customer service. I would recommend driving an additional 5 minutes to avoid this type of treatment. Based on this ladies aggressive behavior and lack of communication skills I am sure I am not the only person who has experienced this treatment from Doche cleaners on the corner of Bell and Hillside. Consumer beware.