NEVER SHOP at "Brides" (located on westgate in amarillo, tx). AVOID this shop AT ALL COSTS! I promise you, the drama and the stress and the poor service is not worth your emotions and your precious time- especially during such a unique and special occasion in your life. Your beautiful wedding deserves an experience that you want to cherish- NOT DREAD and cry over.I should really start by saying that I am a very objective, kind and reasonable individual. When I shop somewhere and choose to give someone my business, I expect hard work, prompt service and courteous interaction. Customer service is imperative to any successful business. However, I also understand that each business is made up of many individuals, and individuals have lives outside of "public service". I do not expect perfection, nor do I expect anyone to perform miracles; I simply wish to be treated with respect and I expect people to do their job well. This being said, I am taking time out of my life to post that this Bridal shop "Brides" has literally one of the most unprofessional , ill mannered and insulting managers I have probably ever experienced. 4 weeks after ordering bridesmaid dresses, each of the bridal party members received a phone call and were told that we were going to owe "a rush service and alteration fee" because "the date that was written down by Brides -was wrong". There was push back from the bridal party due to the $50 dollar increase to each member's budget. There was no responsibility taken by "Brides" , the manager blatantly said "you each have 15 mins to give me your credit card number, otherwise I find it best that we no longer do business together." THIS WAS 1 month before the wedding! We had placed our order and set dates, discussed plans etc more than 8 weeks prior to the wedding date. "I can't help that you are a last minute ,unorganized bride" the manager accused. She also went on to say that "we also may consider not doing your fiancé's suits either. We really only want to enjoy serving you and you obviously aren't enjoying us." I cannot express to you the feelings that were going on in my mind at the time. I was going to be fired as a CLIENT?! EVEN though "Brides" was in error?!! Unbelievable. The lack of unprofessionalism does not stop there. The manager continues to stipulate that she will be the only one, from here on out, that will speak to our bridal party anymore, and each time I would call to ask about the progress on our measurements and alterations each staff member would reply "we are not allowed to speak to anyone from this bridal party, only the manager will speak with you". Wow. They made more than $1200 dollars off of this wedding and I regret every minute of it. Take my advise and AVOID this place.
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