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        General Info
        Founded in 1997, TiVo pioneered a brand new category of products with the development of the first commercially available digital video recorder. Sold through leading consumer electronic retailers, TiVo integrates its full set of DVR service features into the set-top boxes of mass distributors. TiVo's DVR offers features, such as Season Pass recordings and WishList searches, TiVoToGo and online scheduling. The company is based in Alviso, Calif., and is traded publicly on the NASDAQ under the ticker symbol TIVO.
        Extra Phones

        Phone: (408) 262-0386

        Phone: (469) 358-8380

        Fax: (408) 321-8257

        Fax: (408) 519-5330

        TollFree: (800) 806-0879

        Location
        Gold Street Technology Ctr
        Neighborhood
        Alviso
        AKA

        Xperi Inc

        TiVo Inc

        Tivo Corporation

        Other Links

        http://tivo.com

        https://xperi.com

        Category
        Cable & Satellite Television

        Reviews

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        malcolmbywaters

        10/21/2010

        Overall
        Worst customer support I have ever had

        Hi.

        I got one of the NEw Premier Tivo boxes on July 15th and it died on september 25th just over 2 months old, there policy is to replace anything more than 30 days old with a refurbished unit, well they did that and it arrived here on October 13th and it had to be sent back on the 15th as it was found to be still faulty the unit they sent had a faulty tuner in it. after a long call with customer support on the 15th Oct I was told a New unit Not refurbished would be sent out, well today there email says they have just sent out a refurbished unit once again.



        This has to be the worst customer support and public relations company out there I feel

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        Details

        Phone: (408) 519-9100

        Address: 2160 Gold St, Alviso, CA 95002

        Website: http://tivo.com

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