Horrible Customer Service!!!!..from the Sales Manager of all people. We have been shopping for a vehicle around town at different locations and decided to visit Toyota of Alvin, so we made the drive...what a mistake! We were approved for and searching for a newer Toyota (1 to 2 years old). We came on the lot and looked around for a good 30 minutes and decided to go inside since noone was coming out. After standing around inside for 10-15 minutes a guy comes out of an office with a look of distain on his face that he has to help someone introduces himself as "Casey, the Sales Manager" from that moment on..downhill!..arrogant, smug and unprofessional! He continues to tell us "just so you know..we have an addendum on each of our vehicles of $2000 that you have to pay for basically stuff you dont need".."Im just being honest!" he says...What!?..This guy is trying to NOT sell us a car!!!..We have a $35,000 approval and $10k in our pocket! (We were there to buy!) We made it out to the lot and that didnt last 5 minutes!..after he made a few rude comments I told him "we're done!"..he just chuckles with a smug look and starts back to the showroom and yells at me and my wife "have a good day!" with a grin on his face. I then yelled back and asked for his name, knowing in my mind this has to be in a review or a phone call to his boss, he yells back "it's Casey" as his grin gets bigger! We drove away asking each other "What just happened?"..."What a jerk!" I am in the retail business and a Branch President of a local $50m company and for the life of me cannot understand why the Sales Manager of a "Premier" Toyota Dealership would behave like he did and in a market of so much competion. We went to Car Max next and purchased a vehicle from a salesperson who enjoyed their job and enjoyed helping us. I know Casey didnt think anything would come of his treating my wife and I the way he did in the privacy of the lot but I was determined to write this review after that experience.
3205 Fm 528 RdAlvin, TX 77511
3005 Fm 528 RdAlvin, TX 77511
12111 Gulf Fwy Suite 1Houston, TX 77034
From Business: AutoNation Toyota Gulf Freeway, a Houston Toyota dealer, has a vast inventory of new and used Toyota cars. We offer vehicle financing, Toyota OEM factory service …
This is our 4th vehicle bought at Toyota of Alvin. This experience by far surpassed all others, which were pretty good as well. We got exactly what we were promised. I told the salesman "Huggie" up front I didnt' want any smoke screens, I wanted it given to me straight, no blowing smoke because I knew it was going to be a tough deal and that's exactly what we got.......honesty and hard work!!! He not only helped our car deal go smoothly, he was also very entertaining through out our visit. Everyone was extremely helpful, right down to the receptionist charging our cell phones because we forgot our chargers. Brenden our finance guy (usually, finance guys are the bad guy) was awesome, he was quick and efficient and didn't try to change our deal once we got back to his office, as sometimes happens at other places. Stephen, the customer relations guy was great as well. He listend to me complain because the Veteran Parking signs were not cemented outside (because they should have front row parking all the time) and has since been working on getting that done. He really wanted to insure that our car buying experience was a pleasure and we were 100% happy when we left, which we were. We are so in love with our new truck. Thank you Toyota of Alvin!! You guys ROCK!!
I had an awesome experience. Frank sold me my corolla and i love it. this was my first time buying my OWN car and the experience was great. I would definitely go back. Toni was great and if it hadnt been for Brittany I would have never gone :). Thanks to all of you for making this experience stress free.
This is the place you need to be if you’re looking to purchase a car (new or used). The customer service team is wonderful. They made me feel like I was a part of the family. Everywhere I’ve been I felt like there wasn’t any hope until I got to Toyota of Alvin. This was my first time purchasing a car & they made it joyful & stress free. I can honestly say I’m satisfied with my 2012 Ford Fusion.! Tony, Brenden & Stephen made that possible, I can’t thank them enough. They never pressured or made me feel railroaded when it came to the whole process. They made sure I understood everything and was VERY patient with me as well. Once again I’d recommend this dealership to every & anybody. Hopefully this would be helpful to you guys looking for a new or used car
I ended up stopping in at Toyota of Alvin, due to my vehicle running out of gas and one of their salesman came out (Austin) and help me push my vehicle onto the front as well as took me to go get gas and got me settled up and back on the road I had no money to offer him but I told him i would help him out and fill these links out.. I cant tell excatly when im going to get a new car but when i do i will forsure be back!!
I just recently purchased a 2013 Toyota Tacoma. I had stopped in previously to look at the Tacomas and they were out. Within a week they received one and gave me a call. I went in to look at the truck and drove it home that night. Thomas Moschella sold me the truck and he was super easy to work with. I will say after I bought the truck I came by the next day to drop off the extra keys of my trade in and asked for them to make me an extra key for my "new" tacoma. Thomas took care of it with no cost to me, which would have been $120. The waiting room is nice with a Starbucks coffee machine.
I had a great experience with Toni and Tanner!! They were very helpful!!! I will defiantly continue to do business here!!
I had a great experience buying my new scion here. Everyone was extremely friendly. Toni and stephen were amazing. Toni was so personable I felt like we should be friends. Exactly how a customer relations manager SHOULD be. She was my favorite part of my car buying process. Tanner did a great job as my salesman and worked very hard to close my deal. Im still thrilled with my new car.
I was very pleased with the entire experience. My sales person, Frank was wonderful, understanding and patient. I never felt pressured. I felt like he truly cared about getting the best deal possible and placed me in a great car! Wes was extremely nice and friendly. He made me feel at ease about the financing and answered all of my questions. Courtney was really nice after all the paperwork had been signed. She confirmed that I was truly benefiting from purchasing another Toyota. I will forever be a loyal Toyota customer!!
"Excellent customer service”This dealership is truly amazing! Everyone that works here helps to contribute to the ultimate car buying experience. From my initial contact with Melissa in online sales, to Phil my salesman and on through to the finance team and Stephen in customer relations were all very professional and pleasant to work with. They all put their customers first and work hard to make sure you get the best deal!! I want to recognize Phil in sales. He went above and beyond to ensure I walked out that door with a smile on my face and had a pleasant experience at Toyota of Alvin. This dealership is by far the best I have ever done business with in my 20+ years of car buying. I will remain a customer to Toyota of Alvin and would recommend them to anyone looking to buy a vehicle!!