They refused to provide service after the secretary and my husband had a disagreement. Knowing they held a contact with the town and we were not able to hire another trash company. On top of that they had their employees trespass on private property and steal our trash can. We filed a police report.
20. AW Waste
Serving the Altoona Area.
From Business: Trash Container Rental, Dumpster Rental, Waste Management, Advanced Disposal Services, Port-O-Let, Porta Potty, Construction Dumpster, Roll Off Containers, and Ro…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
I live back a winding dirt lane which gets a bit difficult to maneuver in the winter. These guys are great. No property damage, and never miss collecting. One time I forgot to put my trash out in the driveway, and they walked behind my house, found my can and emptied it. They go the extra mile
Horrible, unprofessional outfit. We had rented a very large dumpster for a full house renovation. When we booked it, we specified a delivery by 10am on Feb 17th, as we had a large crew arrive at 830 and were very busy with the initial demo. After many calls starting at 945 I finally got through to Torrie who books the dumpsters. She had no clue if the dumpster was on the way or not and promised to call the driver and get back to me. An hour later and Nothing. I started calling again for another 30 min and no one picked up at any of their offices. So I called Wright and booked another dumpster and they bright it right over for me as I explained the position that Burgmeier put us in. Eventually ... Over 2 hours after I spoke with her Torrie from Burgmeier FINALLY calls back with no apology and some line of bs that she has no control over the schedule etc. I told her they were already fired, and I booked someone else, and didn't appreciate how unprofessional they are and that no one answers their phones. I'm now going to make sure my credit card company marks the deposit accordingly. Don't ever use these guys! Call Wright and they'll take care of you.
Many missed pickups, but the worst was when the driver lied and said my trash wasn't out on time (I always put it out the night before) so they refused to come and get it until the following week. Customer service was useless. Unless you like paying someone to NOT do their job, look elsewhere for residential garbage service.
I've been a customer for years and have always had excellent service. They come every week at approximately the same time; they are friendly, professional and courteous. Thank you.
Despite the constant bogus fuel sur-charges ,they have now taken to increasing costs for services ALREADY paid for but not yet completed! What a shady business practice that is. That is like paying for a motel room for the night and being woke up at 1am and told the rate just went up and you'll need to pay an increase if you wish to continue the nights stay.If you like rules changes in the middle of the game , THESE ARE YOUR PEOPLE! If not , my NEW trash guys INTERSTATE 814-444-0112 only charge $49.00 quarterly and have an interest in making money by earning it VS. cheating you out of it.
Reliable Service. Helpful employees. The guy who picks up my house even brings my can back up to my house instead of letting it sit by the road.
They have, by far, the worst customer service! The guy who I spoke with hung up on me before I could even ask him questions. He said that he will send a cab, 40 minutes passed and no cab arrived. So I called him again and inquired about the cab I requested and he said "oh we'll send one over" and I was furious because he was suppose to send one 40 minutes ago!! So another 25 minutes pass and still no cab! So I called again and he ignored my call! Then I called again and this time he was raising his voice at me saying that he told he would send and cab and to stop calling! Each phone call I was polite and did not raise my voice, but he was yelling at me, For What?! Not doing his job!! So I ended up taking the bus, which I would've done in the first place if I had known that it would've taken an hour for a cab to arrive!! I don't even want to give this service a star! But I had to in order to give this review.
Had to give atleast one star or I wouldn't be able to do a review. They are unprofessional, they lie to you about their wait times, and their cabs are filthy.. and look as if they're not cleaned ever.. they need to go out of business so another cab company can come up in their place... terrible service, wouldn't recommend and I'd intentionally tell friends not to use that service.
I LOVE these guys!! I have fallen on hard times and was late on my payments for a while. They always picked up my trash and don't load up with late fees and "business" crap. Seems like a good family business that cares about their customers. They've even picked up the trash on the way passed after I missed their normal time pick-up.Outstanding service for a not so outstanding customer.