1356 Old 6th Avenue Rd, Altoona, PA 16601
|Mon - Fri:|
Phone: (814) 398-2311
Primary Phone: (814) 624-2477
TollFree: (800) 491-8975
Burgmeier Hauling Inc
They refused to provide service after the secretary and my husband had a disagreement. Knowing they held a contact with the town and we were not able to hire another trash company. On top of that they had their employees trespass on private property and steal our trash can. We filed a police report.
Many missed pickups, but the worst was when the driver lied and said my trash wasn't out on time (I always put it out the night before) so they refused to come and get it until the following week. Customer service was useless. Unless you like paying someone to NOT do their job, look elsewhere for residential garbage service.
Despite the constant bogus fuel sur-charges ,they have now taken to increasing costs for services ALREADY paid for but not yet completed! What a shady business practice that is. That is like paying for a motel room for the night and being woke up at 1am and told the rate just went up and you'll need to pay an increase if you wish to continue the nights stay.
If you like rules changes in the middle of the game , THESE ARE YOUR PEOPLE! If not , my NEW trash guys INTERSTATE 814-444-0112 only charge $49.00 quarterly and have an interest in making money by earning it VS. cheating you out of it.
I chose Burgmeier's because I wanted a local company, but they have very poor customer service and have missed at least 4 pickups in the last 10 months - two in the last two weeks. When I called to complain, the so-called customer service representative could care less. When I asked not to be charged for the missed pickups, she said that their policy is not to refund for missed pickups. Well, my policy is not to patronize companies with crappy customer service!!! Choose someone else if this matters to you!
I found out that Burgmeiers was much more expensive! My new trash hauter is cheaper with no fuel adjustment charge. No wonder Burgmeiers could underbid the local Huntingdon Borough hauler who had done the work for the borough for years -- they charge the residential customers a lot more.! The person who I told I was closing the account acted like she could have cared less. Well, I guess they have plenty of customers!