I live right down the street from this subway. I used to go there all the time. I won't anymore. The teenagers that work there are awesome, but the older women are rude and I am not comfortable ordering from them. I will drive 7 miles to go to another Subway. I won't go in this one again. Very sad, but I won't give my money to this one. They need to do something about the attitudes.
First of all they say they close at 10 but I go to order food at 8:30 from the kfc part after I have a free voucher because they completely messed up a 40$ food order the night before and makes me drive to the 2nd window to look at my voucher they filled out the night before and then tell me I can't get It because kfc closes at 9... No where on the website nor Google dose It say any big about kfc closing at 9 then I call back after I leave to ask why the website hours arnt correct and the employee Jessica said thanks for letting me know just completely rude and terrible service.. You would think a family spending 40$ on food they would at least try and get the manager evolved but instead I just get told thanks for telling me... I've worked in the fast food industry for over 5 years now and I've never been treated so disrespectful in my life.. Not to mention the fact I call again after 10pm and the same Jessica answers who just told me they close at 10..... Never going there again
This place was nasty. Second time going there and order was wrong. This time I found a hair inside my baked potato....EWWWW! Called and they offered to replace my food and I said no!!! Not going back.
We just moved to Alton couple months ago and I can honestly say that this taco bell is by far the worse we have ever experienced! We have tried them 3 times now and everytime the food is cold and twice now I asked for NO sour cream on my food and it ends up with sour cream on it even after the person at the drive thru repeated my request for no sour cream! The staff there is the most incompetent morons ever. How hard is it to take a simple order and make a damn taco??
Slow freaking service. Ain't even worth 1 star. That's how bad it is. I went to the drive though because the lobby was closed. Plus there was no other cars in drive through. The order was taken in no time. But I waited almost 12 minutes for a nacho box order ( nacho supreme, burrito and soft taco) when I was the only one in drive through. It shouldn't have taken more than 5 minutes for that. It sure doesn't at other Taco Bells. And I wasn't even apologized to for such a late order. Their service is slower than a snail.