696 E Altamonte Dr Ste 1050, Altamonte Springs, FL 32701
Phone: (407) 972-2984
TollFree: (877) 320-2237
Ubreakifix Altamonte Springs
U Breack I Fix
The charging port on my mother's phone stopped working so she could not charge it and the phone eventually died. She bought a new phone but her old phone was not connected to the cloud so she could not retrieve the pictures from the old phone. I took the old phone to UBreakIFix to have them fix it so I could take the pictures off of it.
I explained this entire situation to the representative and he reassured me they would fix the charging port so that I could charge the phone and get the pictures off the phone. I left the phone with them and received a call stating the repair would be $130. I agreed to it after he explained it would consist of simply resoldering the charging port. When they called me back to tell me the work was done, I went to pick up the phone which was given to me completely uncharged.
I took the phone home and charged it, but when I turned it on, the entire phone had been factory reset. I know for a fact the phone had all the pictures and contacts in it before I turned it into UBreakIFix so they factory reset it for some reason which seemed odd since resoldering a charging port does not require a factory reset on the device.
I called UBreakIFix and explained the situation to Charles, but his only response was that he had never seen something like this before. He then spoke to Alex who said the same thing. They continued to deny having factory reset the phone, but no one else could have done it if all the information was there before I gave them the phone. I asked them for a credit of at least half what I paid since I felt like I paid $130 for nothing, and they would not even meet me half way.
UBreakIFix is not aware of what their techs are doing when they fix devices and then are refusing to compensate customers for having done the wrong thing. I specifically told the representative that I only wanted the phone to work so I could get the pictures off of it and they factory reset it and then denied having done so. I am extremely disappointed.