Unfortunately you had multiple problems going on with your vehicle. The vehicle was brought to us way beyond the point of regular maintenance or an easy fix. The vehicles coolant system was caked full of old dirty dex cool antifreeze anytime you are using dex cool you have to keep up on the recommended time frames of radiator flushes, if not the dex cool will start to solidify and cause damage to all parts of your coolant system. You also forgot to mention the several occasions we inspected and did multiple coolant flushes to your vehicle at no charge. As far as the serpentine belt you wrote this post in March of 2013 and the last time you were at our establishment was january of 2012. I don't see how you could expect us to predict your serpentine belt would go out over a year later. However regular maintenance and care of your vehicle does go a long way and could have avoided all of this. We always offer free inspections and estimates to try to keep our customers from going through a situation like yours. I'm sorry you were not happy with us but we are a small family owned business who survives on word of mouth advertisement we have whole families who come to us for service and are very happy.