Service department is a total rip-off. As soon as you leave the lot another problem occurs. I would never deal with them again.
I have only purchased used vehicles from the dealer but even with that, they were so helpful and friendly! The service department is wonderful. There is a drive in and check in area so if it is raining, it doesn't matter. The waiting area is very comfortable and they offer free (good) coffee, hot chocolate and pastries while you wait!
Their service is reasonable and when they see they need more time to figure something out they loan me a car to go back to the office, I'm happy with them.
I've been a Knopf Automotive customer for both sales and service for many years now. They have always taken the time to understand my specific needs.
I totaled my car and went to buy a new one from Knopf. I literally bought my new one in five minutes.
I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a day with my sales man to move forward with the purchase. I was told by Matthew it was because of maintenance that had to be done, however the original price would be honored for me. This was one of many lies I was told by this dealership. Although I was told they, would honor the first price. I was approved for my loan, they told me they will not honor it,basically proving that they are liars. I left many messages for the manager Gary with no response about the discrepancies and poor customer service, still no response. I finally spoke with Joe (another manager) and he made false promises .He also told me that they priced the vehicle wrong for weeks so that was the reason for the change.Please stay away from this unethical business, it seems like it is the culture there. This has been a big inconvenience, I will not be recommending.
I would highly recommend anyone go to Knopf Automotive if they are looking for a Mercedes. The staff members I worked with were professional, friendly and were reliable. If I called them, they always got back to me. Great group of people.
I have purchased cars from Knopf Automotive a few times. Any employee I have worked with have been friendly and very helpful. The facility is top notch. I would recommend them to anyone looking to buy a car.
My atf 64000 kia sed to put new in at 60000 keystone kia wood not put new atf in my 2011 sorento I got 5 days be for atf was bad ? Not happy away to be cheap
Terrible experience. Paid $1,000 for 4 tires and within 2 months spent numerous hours and another $120 at service stations due to issues with them. $600 for front and rear brakes which after 2-months I had to have recut for $400. Service Manager will not return my call.